Inventory Specialist

Walgreens•Waupaca, WI

23d•$18 - $23

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management and handles receiving, counting, ordering, pricing, returns, planogram accuracy, on-shelf availability, and other in-store inventory processes. It also reviews reports and system applications that affect on-hand balances and pricing, maintains asset-protection practices, and files claims for overages, shortages, order errors, and damaged goods. In designated stores, the Inventory Specialist may open or close the store in the absence of store management, completing required system start-ups and cash-handling duties and ensuring the sales floor and stockroom are ready for business. The role engages customers, models customer-service practices, and may resolve customer issues while serving as leader on duty. The position includes managing and verifying deliveries and pharmacy shipments, completing on-shelf availability and pricing processes, maintaining accurate inventory counts and records, handling pharmacy returns and recalls under pharmacist-in-charge supervision, and supporting physical inventory activities. The Inventory Specialist also assists with package delivery and pickup activities, coaches team members on inventory systems and procedures, attends company training, completes e-learning and safety modules, and obtains and maintains pharmacy credentials when required by state law.

Requirements

Internal candidates: six months of prior work experience with Walgreens; external candidates: one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens, with an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, posting shipments, completing returns, and reporting shortages or damaged products.
Champion On-Shelf Availability and perform receiving, counting, pricing, returns, and other in-store inventory processes.
Validate planogram accuracy and review reports and system applications affecting on-hand balances and pricing.
Maintain front-end and pharmacy asset-protection practices and file claims for warehouse or vendor overages, shortages, order errors, and damaged goods.
In designated stores, open or close the store in the absence of management, complete required system start-ups and cash-handling duties, and prepare the floor and stockroom for the business day.
Engage customers, offer assistance, model customer-service best practices, and, when serving as leader on duty, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store; take appropriate action on received or undelivered shipments, contact vendors, and open tickets to correct inaccurate orders.
Under pharmacist-in-charge supervision, verify pharmacy shipments and complete or verify postings for pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; conduct tote audits and report shortages or damage.
Complete the On-Shelf Availability end-to-end process for planogrammed departments, including disposals, call-ins, vendor returns, and scan-outs and scan-out returns.
Under pharmacist-in-charge supervision, complete pharmacy recalls, vendor returns, damaged-product and salvage returns, applicable excess-inventory returns or transfers, and verification of pharmacy and prescription claims.
Complete pricing activities, including price changes, markdowns, markdown deletes, accurate signage, and additional regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining and ordering consigned inventory.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure compliance with state and local inventory laws for regulated products, including alcoholic beverages and tobacco products.
Maintain inventory records and systems for received front-end products; organize and retain invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including preparing the sales floor, stockroom, and pharmacy and auditing the third-party team.
Keep counters and shelves clean and well merchandised, and remain knowledgeable about store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, package returns, and Pickup Program execution.
In designated stores, when serving as leader on duty, operate the POS and handle sales records, scanning errors, price verifications, price modifications, voids, returns, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training, complete e-learning and safety requirements, and maintain a valid pharmacy license or certification when required by the state.
Coach and develop team members' inventory-system capabilities; when leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.