Inventory Specialist

Walgreens•San Antonio, TX

23d•$18 - $23

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management and oversees receiving, counting, ordering, pricing, returns, on-shelf availability, planogram accuracy, inventory records, and asset protection. It also reviews reports and system applications that affect inventory balances and pricing, and files claims for vendor or warehouse overages, shortages, order errors, and damaged goods. Depending on the store, the Inventory Specialist may open or close the store in the absence of management and perform associated start-up, cash-handling, cashier, and store-readiness duties. The position engages customers, models customer service practices, and may resolve customer issues while serving as leader on duty. It also coaches team members on inventory processes, package delivery activities, store systems, and related tasks. The role completes front-end and pharmacy inventory operations, including receiving and posting deliveries, pharmacy shipment verification under pharmacist-in-charge supervision, OSA processes, returns, recalls, pricing activities, inventory counts, compliance for regulated products, physical inventory preparation, and package pickup and returns. The Inventory Specialist attends required trainings, completes e-learning and safety modules, and obtains and maintains a pharmacy license or certification if required by the state.

Requirements

Internal candidates: six months of prior work experience with Walgreens; external candidates: one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens, with an evaluation on file.

Responsibilities

Execute, monitor, and train team members on store inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, and facilitating returns.
Champion On-Shelf Availability and manage receiving, counting, pricing, returns, and other in-store inventory processes.
Validate and ensure the accuracy of planograms.
Review and coordinate the proper use of reports and system applications affecting on-hand balances and pricing.
Execute front-end and pharmacy asset protection practices and file claims for overages, shortages, order errors, and damaged goods.
In designated stores, open or close the store in the absence of management and complete related system start-ups, cash-handling, cashier, and store-readiness duties.
Engage customers, offer assistance, model customer service best practices, and, when leader on duty, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store, take appropriate action on delivery discrepancies, contact vendors about past undelivered receipts, and open tickets to correct inaccurate orders.
Under pharmacist-in-charge supervision, verify pharmacy shipments and complete or verify postings for pharmacy warehouse, ABC prescription and OTC, secondary vendor, flu, and dropship orders; perform tote audits and report shortages or damaged products.
Complete the On-Shelf Availability process for planogrammed departments, including disposals, call-ins, vendor returns, and scan-outs and scan-out returns.
Under pharmacist-in-charge supervision, complete pharmacy recalls, vendor returns, non-controlled and damaged salvage returns, applicable excess inventory returns or interstore transfers, and verification of pharmacy or prescription claims.
Complete pricing activities, including price changes and markdowns, and maintain accurate pricing, signage, and timely completion of regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining consigned inventory.
Update designated pull-and-quarantine item on-hands and place items in the designated holding area.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts under pharmacist-in-charge supervision.
Ensure inventory compliance with state and local laws for regulated products.
Maintain inventory records by receiving and posting products in inventory systems and retaining necessary invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including preparing the sales floor, stockroom, and pharmacy and auditing the third-party team.
Keep counters and shelves clean and well merchandised.
Learn and use store systems and equipment.
Assist and coach the store team on package delivery activities, including package scans, daily inventory functions, package returns, and Pickup Program execution.
When serving as leader on duty in designated stores, register sales on the POS and handle scanning errors, price verifications, items not on file, price modifications, voids, returns, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training, complete e-learning and safety requirements, and obtain and maintain any state-required pharmacy license or certification.
Coach and develop team members in inventory systems; when leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and other assigned tasks.