Inventory Specialist

Walgreens•Macedonia, OH

21d•$18 - $23

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures throughout the store, including the front end and pharmacy. The role supports pharmacy inventory management and is responsible for receiving, counting, ordering, pricing, returns, on-shelf availability, and other in-store inventory processes. The specialist validates planogram accuracy and coordinates the appropriate use of reports and system applications affecting inventory balances and pricing. The role also maintains asset-protection practices and files claims for inventory discrepancies and damaged goods. In designated stores, the Inventory Specialist may open or close the store in the absence of store management and may serve as leader on duty, handling required operational, customer-service, and point-of-sale responsibilities. The position involves working with store team members, vendors, pharmacy personnel, and management to maintain accurate inventory, support a positive customer experience, comply with relevant policies and regulations, and complete assigned training and tasks.

Requirements

Internal candidates must have six months of prior work experience with Walgreens; external candidates must have one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train team members on storewide inventory best practices and standard operating procedures, including for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, posting shipments, completing returns, and maintaining accurate on-hand quantities under the supervision of the pharmacist-in-charge.
Champion On-Shelf Availability and carry out receiving, counting, pricing, returns, and other in-store inventory processes.
Validate planograms and coordinate the appropriate use of reports and system applications affecting inventory balances and pricing.
Maintain front-end and pharmacy asset-protection practices and file claims for warehouse or vendor overages, shortages, order errors, and damaged goods, including prescription drugs.
In designated stores, open or close the store in the absence of store management, completing required system startups, cash handling, cashier duties, and readiness of the floor and stockroom.
Engage customers, offer assistance, model customer-service best practices, and, when serving as leader on duty in designated stores, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store, focus on One Box receiving, confirm physical receipt, follow up on undelivered scheduled receipts, and open tickets to correct inaccurate orders.
Complete or verify pharmacy shipment postings and orders, perform necessary tote audits, and report shortages or damaged products.
Complete the On-Shelf Availability process for applicable departments, including disposals, call-ins, vendor returns, scan outs, and scan-out returns.
Complete pharmacy inventory activities, including recalls, vendor returns, damaged salvage returns, excess inventory returns, applicable interstore transfers, and verification of pharmacy and prescription claims.
Complete pricing activities, including price changes, markdowns, markdown deletions, correct signage, and additional regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining and ordering consigned inventory as needed.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate inventory counts and on-hand quantities across basic departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Maintain inventory records, receive and post products in inventory systems, and organize and retain invoices, receipts, and return authorizations.
Prepare for physical inventory and support inventory-day activities, including preparation of the sales floor, stockroom, and pharmacy and auditing the third-party team.
Keep counters and shelves clean and well merchandised.
Maintain knowledge of store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, package returns, and execution of the Pickup Program.
When serving as leader on duty in designated stores, operate the assigned point-of-sale system and record scanning errors, price verifications, items not on file, price modifications, and voids; complete returns, order voids, customer refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training, complete e-learning modules including safety training, and maintain any pharmacy license or certification required by the state.
Coach and develop team members’ capabilities with inventory systems; when serving as leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and other assigned tasks.