Inventory Specialist

Walgreens•Sterling Heights, MI

26d•$18 - $23

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures throughout the store, including the front end and pharmacy. The role supports pharmacy inventory management, champions On-Shelf Availability, manages receiving, counting, pricing, returns, and other in-store inventory processes, and validates planogram accuracy. It also reviews the proper use of reports and system applications affecting inventory balances and pricing, maintains asset-protection practices, and files claims for vendor or warehouse overages, shortages, order errors, and damaged goods. The position may include opening or closing designated stores in the absence of store management. In that circumstance, the specialist handles required system start-ups and cash responsibilities and helps ensure the sales floor and stockroom are ready for the business day. The role engages customers, models service practices, and may resolve customer issues while serving as leader on duty. Operational duties include coordinating and verifying deliveries and orders, maintaining accurate inventory counts and records, completing pricing and On-Shelf Availability processes, processing returns and recalls, supporting physical inventory, and ensuring compliance with relevant laws and company procedures. Pharmacy inventory work is performed under the supervision of the pharmacist-in-charge. The specialist also supports package delivery and pickup activities, coaches team members on inventory systems and processes, attends required training, and maintains any state-required pharmacy license or certification.

Requirements

Internal candidates must have six months of prior Walgreens work experience; external candidates must have one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Internal candidates must have an “Achieving expectations” rating on their last performance review and no written disciplinary actions in the previous 12 months.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens, with an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, posting shipments, facilitating returns, completing recalls, and verifying prescription claims, under the supervision of the pharmacist-in-charge.
Champion On-Shelf Availability and perform receiving, counting, pricing, returns, planogram validation, and other in-store inventory processes.
Review and coordinate the proper use of reports and system applications that affect on-hand balances and pricing.
Maintain front-end and pharmacy asset-protection practices and file claims for overages, shortages, order errors, or damaged goods.
Open or close designated stores in the absence of store management, including required system start-ups, cash handling, cashier duties, and preparing the floor and stockroom for the business day.
Greet customers, offer assistance, model customer-service practices, and resolve customer issues when serving as leader on duty in designated stores.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, receiving, and scanning orders and deliveries.
Verify and complete pharmacy order postings and audits, report shortages or damaged products, and facilitate pharmacy returns or transfers as applicable.
Complete On-Shelf Availability processes for warehouse and direct-store-delivery departments, including disposals, call-ins, vendor returns, and scan-outs.
Complete pricing activities, including price changes, markdowns, signage, and additional regulatory pricing tasks.
Support ordering for the front end and pharmacy, monitor pharmacy manual orders for excess, and maintain consigned inventory.
Update and place designated pull-and-quarantine items in the appropriate holding area.
Maintain accurate on-hand quantities and inventory counts across departments, stockroom, overstock locations, and pharmacy, including pharmacy smart counts.
Ensure inventory compliance with state and local laws governing regulated products.
Maintain inventory records and systems; organize and retain invoices, receipts, and return authorizations.
Prepare for and support physical inventory, including preparing store areas and auditing the third-party inventory team.
Keep counters and shelves clean and well merchandised; maintain knowledge of store systems and equipment.
Assist and coach team members on package delivery activities and support the Pickup Program.
When serving as leader on duty in designated stores, process sales and related POS transactions, returns, refunds, voids, cash drops, and change requests; document applicable scanning and pricing issues.
Comply with company policies and procedures and maintain respectful coworker relationships.
Attend company training and complete e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification when required by the state.
Coach and develop team members on inventory systems, communicate assigned tasks when leader on duty, and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.