Inventory Specialist

Walgreens•Essex, VT

26d•$19 - $24•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures throughout the store, including the front end and pharmacy. The role supports pharmacy inventory management through receiving, counting, ordering, and returns, and is responsible for On-Shelf Availability and in-store inventory processes such as receiving, pricing, returns, and planogram accuracy. The specialist reviews reports and system applications affecting on-hand balances and pricing, maintains asset-protection practices, and files claims for overages, shortages, order errors, and damaged goods. In designated stores, the specialist may open or close the store in the absence of management and perform associated operational and cash-handling duties. The role delivers customer service, coaches team members on inventory and operating procedures, and supports store operations across deliveries, pharmacy shipments, ordering, pricing, inventory counts, regulated-product compliance, records, physical inventory, package delivery, and pickup activities. Pharmacy inventory duties are performed under the supervision of the pharmacist-in-charge. The specialist attends company training and required e-learning, maintains any state-required pharmacy license or certification, and communicates between management and non-management team members.

Requirements

Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train storewide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, and facilitating returns.
Champion On-Shelf Availability and handle receiving, counting, pricing, returns, and other in-store inventory processes.
Validate and ensure planogram accuracy.
Review and coordinate the use of reports and system applications that affect front-end and pharmacy on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset-protection techniques; file claims for warehouse or vendor overages, shortages, order errors, and damaged goods, including prescription drugs.
In designated stores, open or close the store in the absence of management and complete required system start-ups, cash handling, cashier duties, and readiness activities.
Engage customers, offer assistance, and, when serving as leader on duty, resolve customer issues and answer questions.
Model and share customer-service practices with team members.
Execute and coach team members on warehouse and vendor inventory management, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store, take appropriate receipt actions, contact vendors about past undelivered receipts, and open tickets to correct inaccurate orders.
Under the pharmacist-in-charge's supervision, verify pharmacy shipments and complete or verify daily postings for pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; perform tote audits and report shortages or damage.
Complete the On-Shelf Availability process for planogrammed departments, including disposals, call-ins, vendor returns before expiration, and scan-outs and scan-out returns for subscribed departments, vendor/DSD departments, and pharmacy.
Under the pharmacist-in-charge's supervision, complete pharmacy recalls, vendor returns, non-controlled and damaged salvage returns, applicable excess-inventory returns or interstore transfers, and verification of pharmacy or prescription claims postings.
Complete pricing activities, including price changes, markdowns, markdown deletions, accurate signage, and additional regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining and ordering consigned inventory as required.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate inventory counts and on-hand quantities in basic departments, the stockroom, overstock locations, and pharmacy; complete pharmacy smart counts under the pharmacist-in-charge's supervision.
Ensure inventory compliance with state and local laws concerning regulated products, such as alcohol and tobacco.
Maintain inventory records and receive and post front-end products in inventory systems; organize and retain invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including preparing sales-floor, stockroom, and pharmacy areas and auditing the third-party team.
Keep counters and shelves clean and well merchandised.
Maintain knowledge of store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and returns; support the Pickup Program.
When serving as leader on duty in designated stores, register sales on the POS system and document scanning errors, price verifications, items not on file, price modifications, and voids; process returns, order voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete additional assigned activities and tasks.
Attend company training and complete e-learning modules, including safety training.
Obtain and maintain a state-required pharmacy license or certification.
Coach and develop team members' inventory-system capabilities and serve as a liaison between management and non-management team members.
When serving as leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.