Inventory Specialist

Walgreens•Amesbury, MA

25d

About The Position

The Inventory Specialist executes, monitors, and trains store-wide inventory best practices and standard operating procedures across the front end and pharmacy. The role supports pharmacy inventory management, champions On-Shelf Availability, and handles receiving, counting, ordering, pricing, returns, planogram accuracy, inventory reports and systems, asset protection, and claims for overages, shortages, order errors, and damaged goods. In designated stores, the role may open or close the store and serve as leader on duty when store management is absent. The position also engages customers and models customer-service best practices. It executes and coaches team members on inventory processes, verifies pharmacy shipments and postings under pharmacist-in-charge supervision, manages on-hand accuracy and pharmacy inventory activities, completes pricing tasks, maintains inventory records, and helps prepare for physical inventory. Additional duties include supporting package delivery and pickup processes, using point-of-sale systems when assigned as leader on duty, completing required training, maintaining any required pharmacy license or certification, and communicating with management and team members.

Requirements

Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, and returns.
Champion On-Shelf Availability and manage receiving, counting, pricing, returns, and in-store inventory processes.
Validate planogram accuracy and coordinate use of reports and system applications affecting inventory balances and pricing.
Maintain front-end and pharmacy asset protection practices and file claims for overages, shortages, order errors, and damaged goods.
In designated stores, open or close the store in the absence of management, complete required system start-ups and cash-handling duties, and prepare the floor and stockroom for the business day.
Greet and assist customers, model customer-service best practices, and, when leader on duty, resolve customer issues and answer questions.
Execute and coach warehouse and vendor inventory management processes, including creating, reviewing, receiving, and scanning deliveries.
Verify pharmacy shipments and complete or verify postings of pharmacy warehouse, prescription, OTC, secondary-vendor, flu, and dropship orders under pharmacist-in-charge supervision; conduct tote audits and report shortages or damaged products.
Complete On-Shelf Availability processes for planogrammed departments, including disposals, call-ins, vendor returns, scan-outs, and scan-out returns.
Complete pharmacy recalls, vendor returns, non-controlled and damaged salvage returns, and applicable excess inventory returns or interstore transfers under pharmacist-in-charge supervision.
Verify posting of pharmacy and prescription claims.
Complete pricing activities, including price changes, markdowns, markdown deletions, signage, and other required regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining consigned inventory.
Update on-hands and place designated pull-and-quarantine items in the designated holding area.
Maintain accurate on-hand quantities in store departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts under pharmacist-in-charge supervision.
Ensure inventory compliance with state and local laws for regulated products.
Maintain inventory records and organize invoices, receipts, and return authorizations.
Prepare for and support physical inventory, including preparing the sales floor, stockroom, and pharmacy and auditing the third-party inventory team.
Keep counters and shelves clean and well merchandised; remain knowledgeable about store systems and equipment.
Assist and coach the team on package delivery activities, including package scans, daily inventory functions, and returns; support the Pickup Program.
When serving as leader on duty in designated stores, register sales on the assigned POS system and handle scanning errors, price verifications, items not on file, price modifications, voids, returns, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful coworker relationships.
Attend company training and complete e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification when required by the state.
Coach and develop team members' inventory-system capabilities; when leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.