Inventory Specialist

Walgreens•Troy, MI

24d

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management; champions On-Shelf Availability; and handles receiving, counting, ordering, pricing, returns, planogram accuracy, inventory reporting, and asset protection. In designated stores, the specialist may open or close the store and serve as leader on duty in the absence of store management. The role engages customers and models service best practices. It oversees warehouse, vendor, and pharmacy inventory processes; maintains accurate on-hand quantities and inventory records; completes pricing and regulatory tasks; supports physical inventory and package delivery activities; and coaches team members on inventory systems. Pharmacy inventory duties are performed under the supervision of the pharmacist-in-charge. The specialist attends required training, completes e-learning, and maintains a valid pharmacy license or certification when required by the state.

Requirements

Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for front-end and pharmacy operations.
Support pharmacy inventory management, including receiving, counting, ordering, returns, recalls, salvage returns, transfers, and smart counts under the supervision of the pharmacist-in-charge.
Champion On-Shelf Availability and complete related processes, including scan-outs, disposals, call-ins, vendor returns, and inventory updates.
Receive, count, price, and process returns for inventory; validate planograms; and maintain accurate on-hand quantities across departments, stockroom, overstock locations, and pharmacy.
Review and coordinate use of reports and system applications that affect inventory balances and pricing.
Execute and maintain asset protection practices and file claims for overages, shortages, order errors, and damaged goods, including prescription drugs.
In designated stores, open and close the store in the absence of management, complete required system startups and cash handling, and prepare the floor and stockroom for the business day.
Engage customers, offer assistance, and model customer service best practices; when leader on duty, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, receiving, and scanning deliveries while vendors are present.
Verify pharmacy shipments and complete or verify daily postings for pharmacy warehouse, ABC prescription and OTC, secondary vendor, flu, and dropship orders; perform tote audits and report shortages or damage.
Complete pharmacy and front-end pricing activities, including price changes, markdowns, signage, and other required regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders, maintaining consigned inventory, and ordering as needed.
Update and hold designated pull-and-quarantine items; maintain inventory compliance with state and local laws for regulated products.
Maintain inventory records and organize invoices, receipts, and return authorizations; help prepare for physical inventory and support inventory-day activities and audits.
Keep counters and shelves clean and well merchandised; learn store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and returns; support the Pickup Program.
In designated stores, when leader on duty, register sales on the assigned POS system and handle scanning errors, price verifications, price modifications, voids, returns, refunds, cash drops, and change requests.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete additional assigned tasks.
Attend company training and complete e-learning modules, including safety training; obtain and maintain a state-required pharmacy license or certification.
Coach and develop team members' inventory-system capabilities; when leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.