Inventory Specialist

Walgreens•Boston, MA

20d•$19 - $24

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management and is responsible for receiving, counting, pricing, returns, and other in-store inventory processes. It champions On-Shelf Availability and validates planogram accuracy, while coordinating use of reports and system applications that affect inventory balances and pricing. The position also maintains asset protection practices and files claims for overages, shortages, order errors, and damaged goods, including prescription drugs. In designated stores, the Inventory Specialist may open or close the store in the absence of store management, completing required system start-ups, cash-handling and cashier duties, and preparing the floor and stockroom for the business day. The role engages customers, models customer service practices, and may resolve customer issues while serving as leader on duty. The specialist executes and coaches inventory operations, including receiving deliveries, verifying pharmacy shipments under pharmacist-in-charge supervision, managing On-Shelf Availability processes, completing pricing activities, supporting ordering, maintaining accurate counts and inventory records, and preparing for physical inventory. Additional duties include regulated-product inventory compliance, package delivery and pickup activities, maintaining clean and well-merchandised counters and shelves, and using store systems and equipment. The specialist attends required training, maintains any state-required pharmacy license or certification, and communicates tasks and issues between management and team members.

Requirements

Internal candidates must have six months of prior work experience with Walgreens; external candidates must have one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Internal candidates must have an “Achieving expectations” rating on their last performance review and no written disciplinary actions in the previous 12 months.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens and an evaluation on file.

Responsibilities

Execute, monitor, and train inventory best practices and standard operating procedures for the store, including front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, returns, and related activities.
Champion On-Shelf Availability and manage receiving, counting, pricing, returns, and in-store inventory processes.
Validate and ensure the accuracy of planograms.
Review and coordinate the use of reports and system applications affecting on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset protection techniques; file claims for overages, shortages, order errors, and damaged goods.
In designated stores, open or close the store in the absence of store management and complete required start-up, cash-handling, cashier, floor, and stockroom duties.
Engage customers, offer assistance, model customer-service best practices, and resolve customer issues when serving as leader on duty.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store; take appropriate action on received or undelivered products and open tickets to correct inaccurate orders.
Under pharmacist-in-charge supervision, verify pharmacy shipments and complete or verify pharmacy order postings, tote audits, and shortage or damage reporting.
Complete the On-Shelf Availability process for planogrammed departments, including disposals, call-ins, vendor returns, and scan-outs and scan-out returns.
Under pharmacist-in-charge supervision, complete pharmacy recalls, returns, transfers, inventory counts, smart counts, and verification of pharmacy and prescription claims.
Complete pricing activities, including price changes, markdowns, markdown deletes, signage, and applicable regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining consigned inventory.
Update and place designated pull-and-quarantine items in the holding area.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, overstock locations, and pharmacy.
Ensure inventory compliance with state and local laws for regulated products such as alcohol and tobacco.
Maintain inventory records and organize invoices, receipts, and return authorizations.
Prepare for physical inventory and support inventory-day activities, including auditing the third-party team.
Keep counters and shelves clean and well merchandised.
Assist and coach the store team on package delivery activities and support execution of the Pickup Program.
When serving as leader on duty in designated stores, process sales and related POS transactions, including returns, refunds, voids, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training and complete e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification when required by the state.
Coach and develop team members' capabilities with inventory systems; communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and other assigned tasks.