Inventory Specialist

Walgreens•Rochester, NY

21d•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains storewide inventory best practices and standard operating procedures, including in the front end and pharmacy. The role supports pharmacy inventory management; receiving, counting, ordering, pricing, returns, and other in-store inventory processes; On-Shelf Availability; planogram accuracy; and the use of reports and systems that affect inventory balances and pricing. The position also maintains asset protection practices and files claims for warehouse or vendor overages, shortages, order errors, and damaged goods, including prescription drugs. In designated stores, the Inventory Specialist may open or close the store in the absence of store management and perform the associated system start-ups, cash handling, cashier duties, and store readiness tasks. When serving as leader on duty, the role may address customer concerns, communicate tasks, and handle assigned point-of-sale responsibilities. The specialist engages customers and models customer-service practices. The position executes and coaches inventory processes for warehouse and vendor deliveries, pharmacy shipments and claims, On-Shelf Availability, pricing, returns, inventory counts, and records. It supports physical inventory, package delivery activities, Pickup Program execution, and store organization and merchandising. Under the supervision of the pharmacist-in-charge, it performs pharmacy inventory activities and maintains pharmacy inventory accuracy. The role also attends required training, maintains any state-required pharmacy license or certification, and helps develop team members’ inventory-system capabilities.

Requirements

Six months of prior Walgreens work experience for internal candidates or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train storewide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, posting shipments, and facilitating returns and transfers.
Champion On-Shelf Availability and perform receiving, counting, pricing, returns, and other in-store inventory processes.
Validate planogram accuracy and use reports and system applications that affect inventory balances and pricing.
Execute and maintain front-end and pharmacy asset-protection practices; file claims for overages, shortages, order errors, and damaged goods.
In designated stores, open or close the store in the absence of management and complete required start-ups, cash handling, cashier responsibilities, and floor and stockroom readiness tasks.
Engage customers, offer assistance, model customer-service practices, and, when leader on duty, resolve customer issues and answer questions.
Execute and coach warehouse and vendor inventory processes, including creating, reviewing, scanning, and receiving orders and correcting delivery or order discrepancies.
Verify pharmacy shipments and complete or verify postings for pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; perform tote audits and report shortages or damage.
Complete the On-Shelf Availability process, including scan-outs, disposals, call-ins, and vendor returns before expiration.
Under the pharmacist-in-charge’s supervision, complete pharmacy recalls, vendor returns, damaged salvage returns, and other pharmacy inventory activities.
Execute pricing activities, including price changes, markdowns, markdown deletes, signage, and other required pricing tasks.
Support front-end and pharmacy ordering, order expense items, monitor pharmacy manual orders, and maintain consigned inventory as required.
Update and hold designated pull-and-quarantine items; maintain accurate on-hand quantities in departments, stockrooms, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws for regulated products.
Maintain inventory records and systems; organize and retain invoices, receipts, and return authorizations.
Prepare for physical inventory and support inventory-day activities, including preparation of the sales floor, stockroom, and pharmacy and auditing the third-party team.
Keep counters and shelves clean and well merchandised; learn store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and returns; support the Pickup Program.
When serving as leader on duty, register sales on the assigned POS and handle related scanning errors, price verifications, item-file issues, price modifications, voids, returns, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training and complete e-learning modules, including safety training.
Obtain and maintain a state-required pharmacy license or certification.
Coach and develop team members’ inventory-system capabilities; when leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.