Inventory Specialist

Walgreens•Charlotte, NC

21d•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains storewide inventory best practices and standard operating procedures for both front-end and pharmacy operations. The role supports pharmacy inventory management, including receiving, counting, ordering, returns, and maintaining accurate on-hand quantities. It champions On-Shelf Availability and handles in-store inventory processes, pricing, planogram accuracy, asset protection, and claims for overages, shortages, order errors, and damaged merchandise, including prescription drugs. In designated stores, the Inventory Specialist may open or close the store in the absence of store management and serve as leader on duty. The role engages customers, supports a positive customer experience, and coaches team members on inventory processes, customer service, store systems, and package delivery activities. Pharmacy inventory work is performed under the supervision of the pharmacist-in-charge. The specialist also completes assigned training and maintains a valid pharmacy license or certification when required by the state.

Requirements

Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train team members on inventory best practices and standard operating procedures throughout the store, including the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, posting shipments, conducting tote audits, handling returns, and reporting shortages or damaged products.
Receive, count, price, and process returns for inventory; champion On-Shelf Availability and validate planograms.
Review and coordinate the use of reports and system applications affecting on-hand balances and pricing.
Maintain front-end and pharmacy asset protection practices and file claims for warehouse or vendor overages, shortages, order errors, and damaged goods.
In designated stores, open or close the store in the absence of store management, complete required system start-ups and cash handling, and prepare the floor and stockroom for the business day.
Greet customers, offer assistance, resolve customer issues when serving as leader on duty, and model customer service best practices.
Execute and coach warehouse and vendor inventory processes, including creating, reviewing, receiving, and scanning deliveries while vendors are present.
Complete On-Shelf Availability processes for planogrammed departments, including scan outs, disposals, call-ins, vendor returns, and pharmacy scan outs.
Complete pharmacy inventory activities under the supervision of the pharmacist-in-charge, including recalls, vendor returns, salvage returns, and applicable transfers of excess inventory.
Verify pharmacy and prescription claims postings; complete pricing activities such as price changes, markdowns, and markdown deletions; maintain accurate pricing, signage, and required regulatory pricing tasks.
Support front-end and pharmacy ordering, order expense items, monitor pharmacy manual orders for excess, and maintain consigned inventory as required.
Update on-hands for designated pull-and-quarantine items and place items in the designated holding area.
Maintain accurate on-hand quantities and inventory counts for basic departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts under pharmacist-in-charge supervision.
Ensure inventory compliance with state and local laws for regulated products, such as alcohol and tobacco.
Maintain inventory records and organize invoices, receipts, and return authorizations; help prepare for and support physical inventory activities, including auditing the third-party inventory team.
Keep counters and shelves clean and well merchandised; learn and use store systems and equipment.
Assist and coach store team members on package delivery activities, including package scanning, daily inventory functions, and returns; support the Pickup Program.
In designated stores, when serving as leader on duty, use the point-of-sale system and handle sales records, returns, voids, refunds, cash drops, and change requests.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete additional assigned tasks.
Attend company training and complete e-learning modules, including safety training; obtain and maintain a state-required pharmacy license or certification.
Coach and develop team members in inventory systems, communicate assigned tasks when serving as leader on duty, and report disciplinary issues and customer complaints to management.