Inventory Specialist

Walgreens•Ocoee, FL

20d•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management and oversees receiving, counting, ordering, pricing, returns, on-shelf availability, planogram accuracy, and other in-store inventory processes. It also uses reports and system applications to help maintain accurate on-hand balances and pricing, applies asset-protection practices, and files claims for shortages, overages, order errors, and damaged goods. In designated stores, the Inventory Specialist opens and closes the store in the absence of store management and may serve as leader on duty, handling required systems, cash responsibilities, customer issues, and team communications. The role provides customer assistance and models customer-service practices. It also coaches team members on inventory processes, package delivery activities, and the use of inventory systems. The position performs front-end and pharmacy receiving, order posting, inventory counts, returns, pricing tasks, records retention, and physical inventory preparation. Pharmacy activities are performed under the supervision of the pharmacist-in-charge. The role maintains compliance with applicable laws and company policies, completes required training, and obtains and maintains a pharmacy license or certification when required by the state. The position may also perform additional activities and tasks as assigned.

Requirements

Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification when required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience with an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for front-end and pharmacy operations.
Support pharmacy inventory management, including receiving, counting, ordering, and facilitating returns.
Carry out on-shelf availability processes and in-store receiving, counting, pricing, returns, and other inventory processes.
Validate planograms and use reports and system applications to support accurate on-hand balances and pricing.
Apply front-end and pharmacy asset-protection techniques and file claims for overages, shortages, order errors, and damaged goods, including prescription drugs.
In designated stores, open and close the store in the absence of management, completing required system start-ups, cash handling, cashier responsibilities, and store readiness tasks.
Greet customers, offer assistance, resolve customer issues when serving as leader on duty, and model customer-service best practices.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, receiving, and scanning deliveries while vendors are still in the store.
Verify and complete pharmacy shipment and order postings under the supervision of the pharmacist-in-charge, including required tote audits and reporting shortages or damaged product.
Complete on-shelf availability processes for planogrammed departments, including disposals, call-ins, vendor returns, scan-outs, and scan-out returns.
Complete pharmacy recalls, vendor returns, non-controlled and damaged salvage returns, and applicable excess-inventory returns or interstore transfers under the supervision of the pharmacist-in-charge.
Verify posting of pharmacy and prescription claims.
Execute pricing activities, including price changes, markdowns, markdown deletes, signage, and other required pricing tasks.
Support front-end and pharmacy ordering by ordering expense items; monitor pharmacy manual orders and maintain consigned inventory as required.
Update on-hand quantities for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate inventory counts and on-hand quantities in store departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts under the supervision of the pharmacist-in-charge.
Ensure inventory compliance with state and local laws for regulated products, such as alcohol and tobacco.
Maintain inventory records and organize invoices, receipts, and return authorizations.
Prepare for physical inventory and support inventory-day activities, including preparation of the sales floor, stockroom, and pharmacy and auditing the third-party team.
Keep counters and shelves clean and well merchandised; maintain knowledge of store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and package returns.
Support execution of the Pickup Program.
In designated stores, when serving as leader on duty, register sales on the assigned POS and handle related records, returns, voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training, complete e-learning modules including safety training, and obtain and maintain a state-required pharmacy license or certification.
Coach and develop team members’ capabilities with inventory systems; when serving as leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.