Specialist, Inventory Exceptions

Arhaus • Boston Heights, OH

6d • Onsite

About The Position

The Inventory Exceptions Specialist investigates and resolves inventory discrepancies before and after customer deliveries, with a focus on accurate records and a positive customer experience. The role coordinates with third-party logistics (3PL) delivery providers to confirm inventory availability, addresses reverse-logistics exceptions, and reviews transactions across multiple systems to maintain customer-account and inventory-on-hand accuracy.

Based at Arhaus’s Boston Heights Corporate Campus main building, the specialist handles customer-order and inventory exceptions, return and exchange processing, and assigned Salesforce cases. The role works with internal teams and external business partners, monitors inventory across ERP, WMS, and other logistics and order-management systems, and contributes to process improvements. The position requires sound judgment, analytical and problem-solving skills, collaboration, attention to detail, and flexibility to meet business needs.

Requirements

• High school diploma.
• At least 1 year of inventory control experience, which may include cycle counting, WMS and ERP system experience involving research and corrective actions, or sales-order exception auditing and processing.
• Exceptional research, analytical, and problem-solving skills, with the ability to prioritize in a fast-paced environment.
• Strong collaboration, relationship-building, and communication skills, including the ability to influence and lead discussions with cross-functional teams.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Visio, and Teams, and in inventory management tools.
• Understanding of general logistics and warehousing practices, including order processing, picking, shipping, and delivery and return processes.
• Flexibility with work hours when necessary to meet business needs.
• Ability to adapt to a rapidly changing environment while maintaining strong attention to detail.
• Ability to manage time and assigned tasks effectively at both individual and team levels.
• Ability to build respectful and effective working relationships, collaborate toward common goals, and remain willing to learn and lead.

Nice To Haves

• College degree preferred.
• Experience in public-company environments and compliance with regulatory standards such as SOX is strongly preferred.

Responsibilities

• Review and resolve reported orders and inventory exceptions connected to customer orders, including inbound overage, shortage, and damage (OS&D) processing and exceptions at delivery.
• Ensure orders are reflected correctly and inventory records match through the ERP system.
• Process returns, exchanges, and exceptions that result in returned inventory accurately and promptly, supporting reverse logistics to points of origin or clearance outlets.
• Review and act on assigned Salesforce case requests from internal teams and external business partners, with emphasis on customer sales orders.
• Assist internal business teams, within and outside Supply Chain, with scheduled and as-needed tasks and projects.
• Improve processes within the role and across functions to increase accuracy and efficiency.
• Understand interactions among ERP, WMS, logistics, and order-management systems to monitor and move inventory while accounting for customer-order impacts.
• Follow company policies and procedures and serve as a role-model associate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED