Exceptions Specialist

The RealReal•Phoenix, AZ

About The Position

As an Exceptions Specialist, you will act as a liaison between the warehouse and customer service and manage exceptions arising from daily activities. You will investigate and resolve order, return, and fulfillment issues; manage support tickets and reports; assist customer service and warehouse pickers; and keep leadership and customer care updated as necessary. Other duties may be assigned. The RealReal is an online marketplace for authenticated resale luxury goods. The company describes its work as supporting the circular economy by giving new life to pre-owned items.

Requirements

High school diploma or G.E.D. completion.
Strong verbal and written communication skills.
Strong critical thinking skills.
Ability to think quickly on your feet.
Accuracy and attention to detail.
Must be punctual and available to work overtime as needed.
Must be able to lift heavy boxes up to 50 pounds and stand for extended periods of time.
Must be able to navigate through Dior.
Knowledge of Google Docs.

Nice To Haves

Looker experience.
One to two years of experience at an eCommerce facility.

Responsibilities

Address order SLA issues.
Handle customer returns and consignor return issues.
Investigate aging RTC.
Manage Packsize and Autobagger order issues.
Manage the un-batchable report and investigate orders.
Manage ZenDesk tickets.
Assist Customer Service with customer inquiries.
Assist pickers with order issues as needed.
Keep the leadership team and customer care updated as necessary.
Perform other duties as assigned.

Benefits

Employee Stock Purchase Plan.
401(k) with company match.
Medical, dental, and vision insurance.
Paid parental leave.
Nine paid company holidays.
18 paid time-off (PTO) days, accruing from the first day of work.
Employees may also be eligible for a bonus program or incentive pay, depending on role.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume