Billing Exceptions Lead

Vistra Corp•Irving, TX

About The Position

This position analyzes transactions in an SAP operating system to identify root causes of transaction management and billing errors, document findings, and provide corrective actions that support timely and accurate customer billing. The role leads and/or manages exception specialists responsible for Transaction Management and Billing. The team identifies process improvements to prevent recurring problems and works on special projects and incidents. The position uses advanced analytical techniques to evaluate intra-day exception-management performance against business metrics, resolves critical SAP batch-process failures using approved customized scripts, and writes complex SQVI or Excel scripts as needed. It also supports projects, incident resolution, and production backlogs; reviews functional specifications for downstream impacts of SAP functionality; and helps train other Exception Specialists. The role requires knowledge of Revenue Operations affecting Transaction Management and billing, market transactions, workflows and replication, the SLC life cycle, and change-management procedures. Key outcomes include diagnosing and resolving Transaction Management, billing, and invoicing escalations; helping specialists determine root causes and solutions for billing errors, BPEM, and uninvoiced conditions; analyzing replication issues; performing billing adjustments, rebills, locks, and blocks; conducting UAT and sharing recommendations with management; resolving complex issues; and interpreting customer information to establish complex accounts in SAP.

Requirements

High school diploma or equivalent.
3–5 years of experience in a business environment.
Excellent oral, written, and electronic communication skills.
Proficiency in Microsoft Office, including advanced Excel skills.
Proficiency with database structures, Access, and SharePoint.
Excellent analytical skills, attention to detail, and problem-solving skills.

Nice To Haves

Energy industry knowledge.
Relevant skills gained through college degree programs and/or certifications.

Responsibilities

Analyze SAP transactions to identify root causes of Transaction Management and billing errors, document findings, and provide corrective actions.
Lead and/or manage Exception Specialists for Transaction Management and Billing.
Identify process-improvement opportunities to prevent recurring problems.
Use advanced analytical techniques to assess intra-day exception-management performance against business metrics.
Resolve critical SAP batch-process failures by running approved customized scripts.
Write complex SQVI or Excel scripts when needed.
Assist with special projects, incident resolution, and production work backlogs as needed to address critical production challenges.
Use advanced transaction codes to perform tasks and retrieve information from SAP.
Review functional specifications to ensure new SAP functionality has a sound design and will not cause downstream issues.
Assist in training other Exception Specialists on topics and best practices.
Diagnose and resolve Transaction Management, billing, and invoicing escalations.
Help Exception Specialists analyze errors, determine root causes, and develop solutions, including for BPEM and uninvoiced conditions.
Analyze replication issues and perform billing adjustments, rebills, locks, and blocks.
Conduct UAT and relay recommendations to management.
Analyze and resolve complex issues, and interpret customer information to set up complex accounts in SAP.