Inventory and Returns Supervisor

Coleto Brands•Jefferson, GA

13d•Onsite

About The Position

Coleto Brands is seeking an Inventory and Returns Supervisor for its distribution center in Jefferson, Georgia. This full-time, salaried exempt role oversees inventory control and customer returns operations, ensuring inventory accuracy, timely returns processing, appropriate product disposition, and efficient product flow. The position calls for a hands-on, detail-oriented leader with strong analytical and problem-solving abilities, operational discipline, and a continuous improvement mindset. The supervisor leads and develops associates, strengthens inventory integrity, and oversees the returns process from receipt and inspection through resolution and final disposition. The role partners with other departments to improve accuracy, turnaround times, customer experience, and overall distribution center performance. The typical schedule is Monday through Friday, 6:00 a.m. to 2:30 p.m.; additional hours may be required to support business needs.

Requirements

Minimum of 5 years of warehouse, distribution center, inventory control, or returns operations experience.
Ability to manage competing inventory and returns priorities, investigate exceptions, and drive timely cross-functional resolution.
Demonstrated ability to lead, coach, motivate, and develop high-performing teams.
Strong knowledge of inventory control principles and distribution center returns processes, including cycle counting, reconciliation, returned-product inspection, disposition, and inventory adjustments.
Experience using Warehouse Management Systems (WMS), ERP systems, RF scanning technology, and Microsoft Office Suite.
Ability to lift up to 50 lbs. as needed.
Must be authorized to work for any employer in the U.S.; the company is unable to sponsor or take over sponsorship of an employment visa.

Nice To Haves

Bachelor's degree in Business, Supply Chain, Logistics, Industrial Engineering, or a related field, or equivalent combination of education and experience.
Experience supervising returns processing, reverse logistics, or product disposition activities.
Minimum of 3 years of supervisory or leadership experience.
Experience with SAP preferred.
Strong Excel skills preferred.
Working knowledge of Lean Manufacturing, 5S, or Continuous Improvement methodologies preferred.

Responsibilities

Lead daily inventory and returns operations, assign work, manage staffing priorities, and ensure safe, accurate, and timely execution.
Supervise, coach, and develop associates; set clear expectations and drive accountability, productivity, and continuous improvement.
Oversee cycle counts, location audits, inventory reconciliations, and annual physical inventory activities.
Investigate inventory variances, mislocations, and transaction errors; identify root causes and implement corrective actions.
Maintain accurate inventory records, adjustments, transfers, and product statuses in WMS and ERP systems in accordance with established controls.
Oversee the returns process from receipt and verification through inspection, system processing, and final disposition.
Ensure returned products are assessed for condition, damage, and completeness, and are properly restocked, held, reworked, or disposed of under company policies.
Ensure timely and accurate returns processing and documentation to support customer credits, replacements, claims, and issue resolution.
Monitor inventory and returns KPIs, including accuracy, cycle count completion, returns backlog, turnaround time, and productivity; report trends and drive improvements.
Partner with Customer Service, Quality, Supply Chain, and warehouse teams to resolve issues, reduce recurring returns and inventory errors, and reinforce safe work practices.
Perform additional duties as assigned.