Supervisor, Inventory and Quality

DSV•Roanoke, TX

1d•$66,528 - $83,160•Onsite

About The Position

The Supervisor, Inventory Control and Quality Assurance maintains perpetual record integrity and inventory accuracy in distribution operations by administering the cycle count program and thoroughly analyzing and responding to miscellaneous inventory issues and receipts. The role oversees inventory associates, team leads, and other staff, and supports site operations through problem solving, workforce planning, performance monitoring, and adherence to safety, quality, and company policies. The position leads daily inventory control activities, resolves inventory discrepancies, analyzes WMS variance data, and ensures that inventory transactions and records meet control standards. It also supports associate engagement, onboarding, training, employee relations, and performance management. The supervisor conducts warehouse audits, facilitates startup meetings, communicates operational priorities, and works with leadership to identify labor and equipment requirements and develop team leads. This is a full-time role in Northlake, Illinois, working Monday through Friday from 3:00 p.m. to 12:30 a.m. The operation may require flexible schedules, including nights and weekends. The position works in a warehouse environment that may have mild to moderate temperatures in warmer and colder months. Employees are expected to follow safety standards and wear PPE when necessary.

Requirements

High school diploma or GED.
Three years of experience working in a logistics, distribution, or relevant environment.
Ability to operate material handling equipment (MHE).
Basic computer skills and familiarity with Microsoft Office applications.
Ability to use RF scanners and WMS functions.
Satisfactory completion of a forklift training program.
English reading, writing, and verbal communication skills.
Basic to intermediate math skills for verifying product quantities, counting inventory, and related duties.
Effective communication skills and strong attention to detail and accuracy.
Ability to complete job tasks in a timely manner and perform duties with minimal supervision or guidance.
Ability to adapt to change and work in a stimulating, fast-paced environment.
Ability to work in warehouse temperatures that may range from mild to moderate in warmer and colder months.
Ability to meet the listed physical demands, including frequent bending, stooping, kneeling, and crouching; computer and telephone use; standing and walking for up to eight hours per day; and lifting, carrying, pushing, or pulling 21–50 pounds.
Ability to reach above shoulder, reach outward, squat, or kneel, and wear PPE when necessary while following safety standards.
Ability to work flexible schedules, including nights and weekends, as required by the operation.

Nice To Haves

One to three years of experience working in an inventory department.
One to three years of experience in a progressive leadership role.
Current or prior MHE certification.
Quality-related certifications.
Bilingual English/Spanish skills.

Responsibilities

Lead and oversee hourly associates and team leads responsible for inventory control activities, while supporting problem-solving across site operations.
Coordinate workforce planning and daily staffing assignments to support operational priorities.
Monitor key performance indicators and analyze data to identify trends contributing to defects or performance gaps.
Review daily cycle count results and reconcile variances between physical inventory and system records.
Investigate discrepancies identified through directed cycle counts and ensure timely resolution.
Audit daily inventory exception and error reports and implement corrections and follow-up actions.
Analyze and communicate monthly inventory variance data from WMS reporting, including monthly and year-to-date cycle count performance metrics.
Evaluate stock adjustment transactions for alignment with product structures and inventory control standards.
Review miscellaneous inventory receipts and issues and take corrective actions to maintain inventory accuracy.
Support inventory control responsibilities such as transit reporting, shipping adjustments, and other assigned operational tasks.
Assist with associate engagement, employee relations, onboarding, and training initiatives.
Conduct routine warehouse audits to verify safety, security, and quality compliance and promote an organized, efficient work environment.
Prepare and communicate correspondence, corrective and preventive action documentation, operational reports, attendance follow-ups, coaching documentation, and employee evaluations accurately.
Facilitate daily startup meetings to communicate priorities, encourage participation, support employee development, and align the team with operational objectives.
Foster a positive and productive team environment through communication, coaching, and motivation, while ensuring adherence to company policies and procedures.
Partner with leadership to identify labor and equipment requirements, develop team leads, and ensure associates meet performance expectations.
Oversee inventory leads, associates, and the CSR within the department.
Ensure associates are trained and developed in product placement and equipment usage.
Perform other duties as required and assist management as needed.
Participate in cross-training activities and provide backup support in other areas or departments as needed.