INTERVIEWING CLERK - 64001875

State of Florida • MILTON, FL

4d • $34,760 - $36,500 • Onsite

About The Position

The Interviewing Clerk performs varied and complex clerical work for the Florida Department of Health in Santa Rosa, including client registration, explaining policies and rules, handling medical records, and entering medical-service data. The role operates the call center and schedules appointments for the integrated health clinic, determines client needs and insurance coverage, documents demographic and insurance information, calculates appointment costs, and explains income-verification requirements for program eligibility.

The position checks clients in and out, updates demographic, insurance, and financial information, determines eligibility for programs, prepares forms, scans documents into the electronic health record, and ensures clinic services are billed and fees collected. It uses Florida Shots to review and enter immunization records, identify vaccinations due, provide vaccine information sheets, and support reminder reporting. Other duties include preparing records for future appointments, making appointment reminders, serving as a Deputy Registrar for Vital Statistics and issuing birth and death certificates, assisting with billing and insurance reconciliation, supporting insulin distribution and epilepsy services eligibility, and handling confidential record requests in accordance with applicable statutes and policies.

Additional duties include balancing cash and fee reports, coding and certifying Employee Activity Records, attending meetings and training, participating in community outreach, completing program reports, and performing other duties as required. The role is based at 5527 Stewart Street in Milton, Florida. Emergency duty before, during, or beyond normal work hours or days may be required.

Requirements

• Knowledge of general office procedures and practices.
• Knowledge of correct grammar usage and basic arithmetic.
• Ability to prepare reports and correspondence.
• Ability to follow instructions and review data for accuracy and completeness.
• Ability to communicate effectively and establish and maintain effective working relationships with others.
• Valid driver's license.
• Ability to learn and communicate effectively in English, orally and in writing.

Responsibilities

• Operate the call center and schedule integrated health clinic appointments, assessing client needs and insurance coverage.
• Verify insurance coverage using FMMIS, HMS, and Change Healthcare, and schedule appointments through the HMS electronic health record.
• Document client demographic and insurance information, determine appointment costs, and explain income documentation requirements for program eligibility.
• Check clients in and out, update demographic, insurance, and financial data, determine program eligibility, prepare forms, and scan documents into HMS.
• Ensure services are entered and billed to clients or insurers, collect fees, issue receipts, balance the cash box, and reconcile fee reports with HMS.
• Use Florida Shots to register clients, review and enter immunization histories, identify vaccinations due, notify clients or parents, and provide vaccine information sheets.
• Prepare client service records for future appointments, verify and document income in HMS, make reminder calls, and use text-message reminder reports and HMS notes.
• Serve as a Deputy Registrar for Vital Statistics and issue birth and death certificates in accordance with Florida statutes.
• Complete daily Vital Statistics fee reports and balance the cash drawer to e-Vitals.
• Back up billing duties, including sending EFTs and checks to the regional billing hub and reconciling insurance issues.
• Verify income eligibility and prescription currency for the Insulin Distribution Program.
• Back up record requests, comply with confidentiality requirements, and log incoming and outgoing records.
• Determine eligibility for the epilepsy medication program and refer clients to Epilepsy Services.
• Back up the Florida Shots reminder report by identifying Santa Rosa clients ages 0–35 months due for vaccinations, mailing reminder letters, and documenting as needed.
• Code and certify Employee Activity Records, attend staff meetings, training, and conferences, complete mandatory training, participate in annual community outreach, and prepare program reports with supervisor follow-up.
• Perform other duties as required.

Benefits

• Annual and sick leave
• Nine paid holidays and one personal holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and supplemental insurance
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed