INTERVIEWING CLERK OPS - 60932864
About The Position
This FULL-TIME OPS position is with the Economic Self Sufficiency Program Customer Service Centers and will be responsible for interviewing applicants to determine type of services and public assistance needs, both over the phone and in person and assisting customers in the Service Center Lobbies. Some of the duties of the Interviewing Clerk include explanation of eligibility of applicants and recipients for public assistance programs, determining eligibility for expedited food stamp services, entering client data into database based on intake of caller information, maintaining necessary files and records, and completing general clerical duties to include using computer to input data for clients who are applying for public assistance benefits, answering the phone, using photocopy machine, scanner and other office machines. Your application will be reviewed to determine if you meet the minimum requirements for the position and if so, you will be contacted via email to complete an on-line computer skill and typing assessment. You must attain a proficient score to be interviewed for the position. This position is OPS and will be paid $16.71 hourly and is scheduled for full-time hours.
Requirements
- A high school diploma or its equivalent
- Two years of clerical or public contact experience
- College education from an accredited institution or vocational/technical training can substitute at the rate of 30 semester, 45 quarter or 720 classroom hours for each year of the required experience
- Ability to speak clearly and correctly, and to communicate with others to obtain and verify information concerning eligibility
- Detect and evaluate potential fraudulent situations
- Analyze and interpret written, numerical, and verbal data from various sources
- Be detail oriented and enter data accurately into a computerized system
- Navigate through computer screens, and complete and review basic computer documents and other forms
- Knowledge of basic arithmetic
- Prepare, clear, concise and accurate records and other documentation
- Ability to deal with the public in a tactful, courteous and effective manner
- Be proficient in the use of the computer including exceptional typing skills
- Follow written and oral directions and instructions
- Plan and organize to ensure work is completed in accordance with regulations relating to eligibility and timeliness
Nice To Haves
- Bi-lingual and able to speak, read and write in Spanish/English or Creole/English language
Responsibilities
- Interviewing applicants to determine type of services and public assistance needs, both over the phone and in person
- Assisting customers in the Service Center Lobbies
- Explanation of eligibility of applicants and recipients for public assistance programs
- Determining eligibility for expedited food stamp services
- Entering client data into database based on intake of caller information
- Maintaining necessary files and records
- Completing general clerical duties
- Using computer to input data for clients who are applying for public assistance benefits
- Answering the phone
- Using photocopy machine, scanner and other office machines
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
