INTERVIEWING CLERK OPS - 60932904

State of Florida•Wildwood, FL

3d•Onsite

About The Position

The primary function of this position is to serve as a “Meeter Greeter/ Receptionist” at a DCF Family Resource Center. The incumbent will have direct contact with the customers by assisting them with the public assistance benefit process. The position will require standing, physical movement and walking within the workspace for the various job duties. This position will be working in Wildwood (Sumter County). This is work working in a DCF Access Lobby setting.

Requirements

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of administrative and clerical procedures and systems.
Knowledge of computer software including applications.

Nice To Haves

Bilingual Spanish or Creole is preferred.

Responsibilities

Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.
Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.
Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.
Logs customer into computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution.
Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.
Resolves Electronic Benefit Transfer (EBT) ACCESS card issues which includes personal identification number (PIN) unlocks.
Assists customers with referrals to other agencies and community resources.
Monitors lobby traffic flow and notifies supervisor of any issues.
Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all public assistance programs.
Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures.
Ensures electronic case records are documented thoroughly and properly as required by Department procedures.
Takes appropriate corrective action on identified errors through the quality management system, management evaluation reviews, and quality control reviews.