OPS Clerk (Behavioral Health Hub Assistant)

Behavioral Health Hub Assistant • Gainesville, FL

11d • Hybrid

About The Position

The Department of Psychiatry, College of Medicine, is seeking a full-time OPS Assistant position to work with the University of Florida Behavioral Health Hubs (BHH). This position will support both the Program Coordinator and the BHH Care Coordinators to obtain, input, and report patient and provider data. The candidate will support the Hub Care Coordinator(s) by assisting with outreach to providers and/or patients/families to obtain necessary documentation such as screeners/rating scales, Mental Health background forms, etc. Daily task completion and data entry into the Hubs’ REDCap database is required. Report compilation, as requested, to meet all submission deadlines to DOH and the subcontracted Program Evaluator, on a weekly, monthly, and quarterly basis. Perform outreach calls every three months to obtain designated rating scales and input scores into the database(s). Assist with follow-ups to patients and providers to obtain Satisfaction Surveys and log scores. Produce data relevant to Quality Improvement Projects, as requested. This position may be performed remotely and/or on campus.

Requirements

• High school diploma
• One year of appropriate office experience
• Attention to detail with an ability to work under strict deadlines
• Strong Communication skills, written and verbal
• Ability to work well in a team environment
• Ability to work independently

Nice To Haves

• Knowledge of REDCap, Excel, Word, and PowerPoint
• Knowledge of EPIC, WordPress, and SharePoint web-based software
• One year or more of customer service experience

Responsibilities

• Support Program Coordinator and BHH Care Coordinators in obtaining, inputting, and reporting patient and provider data.
• Assist Hub Care Coordinator(s) with outreach to providers and/or patients/families to obtain necessary documentation (e.g., screeners/rating scales, Mental Health background forms).
• Perform daily task completion and data entry into the Hubs’ REDCap database.
• Compile reports as requested to meet submission deadlines to DOH and the subcontracted Program Evaluator on a weekly, monthly, and quarterly basis.
• Conduct outreach calls every three months to obtain designated rating scales and input scores into the database(s).
• Assist with follow-ups to patients and providers to obtain Satisfaction Surveys and log scores.
• Produce data relevant to Quality Improvement Projects as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED