OPS Clerk (Behavioral Health Hub Assistant)

University of Florida • Gainesville, FL

1d • $15 - $18 • Hybrid

About The Position

The Department of Psychiatry, College of Medicine, is seeking a full-time OPS Assistant position to work with the University of Florida Behavioral Health Hubs (BHH). This position will support both the Program Coordinator and the BHH Care Coordinators to obtain, input, and report patient and provider data.

Requirements

• A high school diploma and one year of appropriate office experience.
• Attention to detail with an ability to work under strict deadlines
• Strong Communication skills, written and verbal
• Can work well in a team environment with the ability to work independently

Nice To Haves

• Knowledge of REDCap, Excel, Word, and PowerPoint.
• Knowledge of EPIC, WordPress, and SharePoint web-based software.
• One year or more of customer service experience.

Responsibilities

• Support the Hub Care Coordinator(s) by assisting with outreach to providers and/or patients/families to obtain necessary documentation such as screeners/rating scales, Mental Health background forms, etc.
• Daily task completion and data entry into the Hubs’ REDCap database.
• Report compilation, as requested, to meet all submission deadlines to DOH and the subcontracted Program Evaluator, on a weekly, monthly, and quarterly basis.
• Perform outreach calls every three months to obtain designated rating scales and input scores into the database(s).
• Assist with follow-ups to patients and providers to obtain Satisfaction Surveys and log scores.
• Produce data relevant to Quality Improvement Projects, as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED