Interstate Screening & Compliance Coordinator

Staffing Solutions Organization LLC (SSO)•Augusta, ME

1d•Onsite

About The Position

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is seeking a detail-oriented Interstate Screening & Compliance Coordinator to support the Maine Office of Child and Family Services (OCFS) Background Check Unit (BCU). The role coordinates and tracks interstate screening requirements associated with comprehensive fingerprint-based background checks. The coordinator works with applicants, state agencies, fingerprinting vendors, and internal stakeholders to ensure criminal history and child abuse and neglect registry screenings are completed accurately, on time, and in compliance with applicable federal and state requirements. The position also provides customer service and administrative support, including responding to inquiries, offering procedural guidance, escalating complex issues, and maintaining screening records and documentation. It is fully onsite in Augusta, Maine, with a Monday-Friday schedule of 8:00 AM to 5:00 PM. A flexible lunch schedule may be available subject to business needs. Compensation is $23.00 per hour.

Requirements

High school diploma or equivalent.
Strong organizational skills and exceptional attention to detail.
Ability to manage multiple assignments and meet deadlines in a high-volume environment.
Experience working with confidential or sensitive information.
Strong written and verbal communication skills.
Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
Ability to learn new databases, tracking systems, and electronic records platforms.
Ability to work independently while collaborating effectively with internal teams and external partners.

Nice To Haves

Additional education in administrative support, criminal justice, public administration, human services, or a related field.
Experience supporting background check, compliance, licensing, regulatory, or investigative programs.
Experience working in government, healthcare, social services, child welfare, or human services environments.
Familiarity with records management, compliance documentation, or case-tracking systems.
Experience coordinating with multiple agencies or jurisdictions.
Knowledge of fingerprint-based screening and background check processes.

Responsibilities

Coordinate interstate screening activities for individuals undergoing comprehensive fingerprint-based background checks.
Review residency information and determine when interstate criminal history and child abuse and neglect registry checks are required.
Request and track out-of-state criminal history name-based checks when applicable.
Coordinate child abuse and neglect registry screenings with jurisdictions across the country.
Monitor outstanding requests and follow up in a timely manner to ensure completion.
Document screening activities and maintain accurate records throughout the process.
Review returned screening results for completeness and route information to appropriate personnel.
Identify delays, discrepancies, missing records, or unresolved requirements and take appropriate action.
Maintain tracking systems and comply with established screening procedures.
Respond to telephone and email inquiries about fingerprinting and background screening processes.
Provide procedural guidance regarding application and screening requirements.
Escalate complex issues to appropriate Background Check Unit staff.
Communicate professionally with applicants, providers, partner agencies, and stakeholders.
Support internal administrative operations related to background screening functions.
Process incoming and outgoing mail related to background screening activities.
Organize, scan, file, and maintain confidential screening documentation.
Enter and retrieve information from databases, electronic records systems, and tracking tools.
Prepare routine reports, correspondence, and status updates.
Maintain accurate electronic and physical records.
Support records retention and compliance requirements.