Interpreter Services Manager

Alameda County Superior Court•Oakland, CA

7d•$112,216 - $136,406•Onsite

About The Position

The Superior Court of California, County of Alameda, is accepting applications for the position of Interpreter Services Manager. Under general direction of the Director or their designee, the Interpreter Services Manager manages, reviews, and evaluates the staff and activities of the interpretive program and other units within the court as assigned; and performs other related duties as assigned. The Court is seeking to fill one (1) position based in the Renee C. Davidson courthouse. Please note that employees in this classification may be required to work at any courthouse location or travel between multiple locations.

Requirements

At least four years of supervisory experience that includes working with an Interpreter Services Program, assigning workloads or developing, implementing and evaluating program services in a court or legal environment.
The equivalent of four years of court interpreting experience and at least two years of lead experience that includes working with an Interpreter Services Program, assigning workloads or developing, implementing and evaluating program services in a court or legal environment.
Must possess and maintain a valid Certificate as a “Certified and/or Registered Court Interpreter” issued by the Judicial Council of California on behalf of the state of California.
Must possess a valid California Class “C” driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job-related duties.
Knowledge of principles and practices of personnel training, supervision, evaluation and management; records management principles and practices; modern business office practices, procedures, and technology; ethical standards of the interpreter profession; guidelines and protocol for courtroom interpreting; principles and practices of court operation; state requirements and procedures for interpreter certification.
Ability to develop, recommend and implement interpretive program's goals, objectives, policies, procedures and standards; plan, assign, review and supervise the work of others; identify problems; recommend and implement solutions; compile, analyze, evaluate and prepare statistical data and reports related to court interpreter services; analyze, interpret, explain and apply current and proposed Federal, State and Local legislation regarding interpretive services requirements; recruit, interview and train court interpreters; establish and maintain working relationships with judicial officers, management, staff and others in contact with during the course of work; communicate effectively both orally and in writing; work independently; and exercise sound judgment.

Responsibilities

Manages the day-to-day operations of the Interpreter Services Unit including planning, organizing and coordinating the assignments through a court supervisor.
Develops, recommends and implements interpretive program's goals, objectives, policies, procedures and standards; monitors and evaluates the effectiveness of the Interpreter Services Program.
Supervises, assigns, reviews and evaluates the work of interpreters and support staff; conducts performance reviews and evaluations; maintains performance and disciplinary standards, and training of staff; reviews and approves timesheets; approves or denies leave requests while maintaining adequate staffing levels; participates in employee selection; provides direction and training in work-related procedures; coordinates staff development; recommends and issues corrective or disciplinary action to address performance issues or conduct issues in accordance with the Court’s personnel policies and MOU provisions.
Provides technical support to the court and to interpreters including instruction to interpreters on details of the job.
Coordinates and schedules interpreter assignments, enabling the court to perform its judicial functions; tracks, evaluates and ensures the coordination of cross-court assignments; ensures and maintains proper documentation for all court interpreters; maintains statistical data regarding usage of interpreters and makes recommendations regarding the staffing needs based on the court's needs.
Reviews and may respond to inquiries and/or complaints from judicial officers, the Executive Office and the Judicial Council of California. and customers; and serves as staff liaison to judicial officers and managers.
Monitors current and proposed federal, state and local legislation regarding interpretive service requirements.
May serve as a liaison with Region 2 and local coordinators regarding evaluating impact of changes in legislation and/or MOU.
Identifies, makes recommendations, and implements information technology strategies to expedite the deployment and delivery of interpreter services.
Collects, maintains and enters interpreter program data into a statewide system; prepares standard operational and ad hoc reports; generates mandated reports to the Judicial Council of California. other entities as applicable.
Reviews and approves claims for payment of interpreting services; reviews and responds to billing questions.
Responds to public inquiries regarding interpreter program activities and services.
Performs other related duties as assigned.