Interim Manager of Interpreter Services

Beth Israel Lahey Health•Beverly, MA

6d•$67,500 - $94,500•Onsite

About The Position

Beth Israel Lahey Health is seeking an experienced Temporary Manager, Interpreter Services to lead and oversee language access services for patients with Limited English Proficiency (LEP) and those who are Blind, Deaf, or Hard of Hearing (BDHH). In this key leadership role, you'll ensure high-quality interpreter and translation services while supporting compliance, health equity, and exceptional patient experiences.

Requirements

Bachelor's degree required
5+ years of experience in interpreter services, healthcare operations, or a related field
Experience working with LEP and BDHH populations
Strong knowledge of medical interpreting standards, ethics, and best practices
Familiarity with Title VI, Joint Commission, and language access regulations
Excellent communication, leadership, and interpersonal skills
Experience managing budgets, contracts, and data reporting
Strong organizational, analytical, and problem-solving abilities
Commitment to cultural competency, diversity, and health equity

Nice To Haves

Master's degree in Healthcare Administration, Public Health, Linguistics, or related field
2+ years of leadership or supervisory experience
Medical Interpreter Certification (CMI, CHI, or equivalent)

Responsibilities

Manage daily interpreter and translation service operations
Oversee vendor relationships, contracts, and service quality
Supervise contracted interpreters and support performance management
Monitor budget, utilization, and program metrics
Ensure compliance with Title VI, Joint Commission, DPH, and other regulatory requirements
Lead reporting, quality improvement, and accreditation readiness efforts
Develop staff education on interpreter services and culturally competent care
Partner with clinical teams, leadership, and community organizations to enhance language access programs