Scheduler Assistant / Interpreter Services

Premier Health • Dayton, OH

2d • Onsite

About The Position

The Interpreter Services Scheduler/Assistant is a high-profile role with substantial responsibility, providing support to Interpreter Services program. This role will evaluate and coordinate daily language interpretation requests to ensure the delivery of interpreter services to limited English proficiency (LEP) and deaf patients, including direct responsibility for scheduling appointments with language vendors. The Scheduler/Assistant will also perform as a medical interpreter to our Spanish-speaking patients when assigned. Other duties include maintaining an accurate log of interpreting services concerns/requests/etc., working with the System Interpreter Services Coordinator to assure compliance with policies and legal requirements regarding communication with LEP and deaf patients, and maintaining the confidentiality of patient and other sensitive information. The Scheduler/Assistant will also provide occasional clerical support to the Integrated Care Management Department (ICM), including ordering supplies, processing maintenance requests, etc.

Requirements

• High School completion / GED
• Spanish Assessment
• Medical Spanish interpreter certification or experience in the field.
• 1 - 3 years of job-related experience
• Fluent in English and Spanish, with excellent verbal, telephone, and written communication skills.
• Demonstrated ability to interact with and understand people from different cultural, socioeconomic, or other backgrounds.
• Excellent interpersonal and customer service skills, with the ability to demonstrate compassion, fairness, and an inclusive approach to a wide variety of individuals and groups from within and outside of the organization.
• Ability to interact with patients and families of varying degrees of illness, under stressful and/or emergency situations.
• Proven exceptional organizational skills, with the ability to change focus rapidly with minimal disruption to productivity and quality.
• Computer skills with proficiency in keyboarding, Microsoft Office (Word, Outlook, Excel, etc.), data management required.
• High attention to detail, demonstrated with excellent planning and time management skills.
• Able to work independently and as part of a team.
• Able to maintain the security of patient and other confidential information.

Nice To Haves

• Notary from county of residence a plus.
• Interpreting experience
• Prior experience with electronic medical record platform a plus.

Responsibilities

• Evaluate and coordinate daily language interpretation requests.
• Schedule appointments with language vendors.
• Perform as a medical interpreter to Spanish-speaking patients when assigned.
• Maintain an accurate log of interpreting services concerns/requests.
• Assure compliance with policies and legal requirements regarding communication with LEP and deaf patients.
• Maintain the confidentiality of patient and other sensitive information.
• Provide occasional clerical support to the Integrated Care Management Department (ICM), including ordering supplies and processing maintenance requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED