Administrative Assistant/Patient Services Scheduler
About The Position
Join a team that helps create families every day. IVI RMA of North America, a leader in fertility care and innovation, is seeking a compassionate, organized, and patient-focused Administrative Assistant/Patient Services Scheduler to join our Englewood, NJ office. In this highly visible role, you'll be the connection between patients and their care team, helping coordinate appointments, support physicians, and ensure an exceptional patient experience throughout the fertility journey. If you thrive in a fast-paced healthcare environment and are passionate about delivering outstanding service, we'd love to hear from you. Job Purpose: The Patient Services Scheduler will maximize patient and Physician time. This role will proactively support the schedules of Physicians with high patient volume in order to provide patients with optimal care.
Requirements
- High School Diploma or equivalent (GED) - required
- 2+ years practical experience working in a similar position
- Experience working in medical/healthcare industry
- 3+ years practical experience working in a customer service setting
- Proficient computer skills (Microsoft Office). Experience with medical office software program(s) (EMR’s) preferred.
Nice To Haves
- Associate’s degree – a plus
- Area: Administrative Management or other related field
Responsibilities
- Manages schedule of assigned provider(s); Assesses scheduling conflicts and problems with recommendations for solutions.
- Schedules and confirms patient appointments and enters notes/special instructions needed for scheduling in the electronic medical record.
- Utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
- Completes accurate documentation of informed consent with patients for appointments as needed.
- Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
- Works closely with patients’ care team to coordinate total patient care.
- Comforts patients by anticipating their anxieties and answering their questions.
- Ensures accurate documentation in patient’s medical record by obtaining all required forms and records; Inputs information into patient charts and following up regarding any missing items.
Benefits
- Medical, Dental, Vision Insurance Options
- Retirement 401K Plan
- Paid Time Off & Paid Holidays
- Company Paid: Life Insurance & Long-Term Disability & AD&D
- Flexible Spending Accounts
- Employee Assistance Program
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
