Patient Services Coordinator/Scheduler

The US Oncology Network•Lakewood, CO

8h•Onsite

About The Position

Rocky Mountain Cancer Centers (RMCC), Colorado's largest and most comprehensive provider of cancer care, has an exciting opportunity for an experienced Patient Service Coordinator in Lakewood. RMCC emphasizes that working with cancer patients is a calling, characterized by care, compassion, and commitment. The goal for every team member, regardless of role, is to provide the best possible care for patients, fostering a deep connection and commitment to helping them. This role involves direct patient interaction, whether it's a nurse holding a patient's hand or a scheduler finding a suitable appointment time. The organization values the unique stories of its employees and the shared themes of care and compassion that bring them to RMCC.

Requirements

High School diploma or equivalent required.
At least 3 years of office experience, medical office experience preferred.
Excellent communication skills, both written and verbal.
Proficiency with computer systems is a requirement.
Ability to pass a background check and non-federal drug test (excluding marijuana) post-offer of employment and prior to hire.

Nice To Haves

Microsoft (Outlook, Word, and Excel) proficiency is a plus.

Responsibilities

Schedules new patients and return appointments in the computer system according to physician and/or office guidelines. Cancels/reschedules appointments based on physician schedule changes and notifies appropriate clinic personnel.
Obtains and enters all authorization and correspondence related to referrals into patient charts and the computer system.
Schedules outpatient appointments/testing and hospital admissions as requested.
Obtains necessary pre-certification as required.
Handles new patient referrals, gathers necessary information, assigns patient account numbers, and schedules appointments.
Collects co-pays, deductibles, and other out-of-pocket amounts at the time of visit.
Maintains the primary office scheduling book, which includes all physician meetings, satellite schedules, rounding, and call coverage.
Handles incoming phone calls from patients needing to schedule or reschedule appointments.
Provides patients with accurate and legible appointment cards. Documents no-shows in patient charts for missed visits and follows up with patients to reschedule missed appointments.
Arranges for patients to receive financial counseling as needed.
Demonstrates an understanding of patient confidentiality to protect the patient and the clinic/corporation.
Follows policies and procedures to contribute to the efficiency of the front office.
Covers for other front office functions as requested.