Internship - Compliance Training and Technology

Delta Dental of Michigan • Okemos, MI

6d • Hybrid

About The Position

Delta Dental of Michigan, Ohio, and Indiana is seeking an intern to support compliance training and technology. The role assists with designing, developing, and producing company training content and curriculum, and supports the Learning Management System (LMS) and related technologies. The position is hybrid and located in Okemos, Michigan.

The intern maintains training materials and content in SharePoint, the LMS, Articulate, and repositories; supports users and resolves system issues; assists with audits; and prepares and manages reports requested by content owners. Delta Dental describes its culture as “All In” and its mission as improving oral health through benefit plans, advocacy, community support, and investment in initiatives that build healthy, smart, vibrant communities.

Requirements

• Be a sophomore, junior, or senior pursuing a bachelor's degree in a related field, such as Business, Instructional Design, Human Resources, Communications, Information Technology, Computer Science, or Education.
• Be savvy with technology and have ideas for incorporating technology into training and business processes.
• Have working knowledge of Microsoft 365, including Word, Excel, PowerPoint, and Planner.
• Be organized, detail-oriented, flexible, and able to manage own time.
• Have the ability to communicate effectively and strong writing skills.
• Have the ability to problem-solve in a fast-paced environment.

Nice To Haves

• Working knowledge of SharePoint, Power Automate, Power BI, Snagit, Articulate, and Camtasia.
• Experience with video editing, instructional design, and/or graphic design.
• High level of creativity in representing lengthy information in an engaging format.

Responsibilities

• Assist with the design, development, and production of company training content and curriculum.
• Maintain job aids and how-to guides for Learning Management System applications.
• Provide daily support and maintain the ongoing operations of the Learning Management System and supporting technologies.
• Address system or user issues promptly and in a timely manner.
• Maintain content within SharePoint, the LMS, Articulate, and repositories, including creating and uploading modules, courses, and course content, and running reports.
• Assist with audit requests by providing relevant evidence in a timely manner.
• Prepare, deliver, and manage reports as requested by content owners.

What This Job Offers

• Career Level: Intern