Internet Sales Specialist - RideNow Surprise
About The Position
RideNow is seeking a driven Internet Sales Specialist to support its online dealership sales operations. The role manages incoming digital and phone leads, schedules and prepares prospective buyers for showroom visits and test rides, and connects customers with powersports vehicles and related products. The specialist is expected to meet sales quotas and appointment benchmarks while maintaining accurate customer and pipeline records in the dealership CRM. The role works closely with showroom sales managers, finance managers, and inventory teams to support smooth customer hand-offs and sales conversion. The position is based in Surprise, Arizona, in the Internet Sales / E-Commerce department, and is full-time. The work takes place in a loud, dynamic dealership environment, including active showrooms, vehicle lots, and warehouse traffic.
Requirements
- Be an independent, goal-oriented self-starter who takes ownership, takes initiative, and works to improve sales results.
- Bring a competitive, high-energy sales drive, urgency, and persistence in responding to leads and following up.
- Have exceptional written, persuasive, and phone communication skills across digital, text, and voice channels.
- Safely navigate active dealership premises, vehicle lots, and showrooms around foot traffic and moving vehicles.
- Be comfortable working in loud environments with frequent motorcycle noise and maintain situational awareness around active showroom and warehouse traffic.
- Successfully complete a background check and drug screening before the official start date.
Nice To Haves
- Experience in internet sales, automotive or powersports dealerships, or high-volume call centers.
- Experience in warehouse operations, shipping/logistics, or inventory software.
Responsibilities
- Proactively follow up with inbound digital leads, web inquiries, and phone calls using a high-velocity, multi-touch communication strategy.
- Schedule, confirm, and prepare prospective buyers for showroom visits and test rides, with emphasis on kept-appointment conversion rates.
- Meet and exceed monthly sales quotas, kept-appointment benchmarks, and key performance indicators set by dealership management.
- Manage and update customer profiles, lead statuses, communication logs, and sales pipeline tracking in real time in the dealership CRM.
- Develop in-depth knowledge of powersports inventory, product features and specifications, financing options, and promotional incentives to advise customers.
- Coordinate with showroom sales managers, finance managers, and inventory teams to support customer hand-offs and sales conversion.
- Perform other job duties as assigned.
Benefits
- Medical, dental, vision, pharmacy, and telemedicine options, effective the first of the month after 30 days.
- Health savings account (HSA) and flexible spending account (FSA) plans.
- 401(k) retirement savings.
- Company-paid life and AD&D insurance.
- Short- and long-term disability insurance and supplemental insurance options.
- Paid time off accrual of approximately 10 days annually for full-time team members.
- Paid store holidays.
- Employee discounts on powersports vehicles, gear, parts, and accessories.
- Employee assistance program (EAP).
- Pet discount plan.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
