Now Hiring: Internet Sales Manager
About The Position
Diehl Automotive is hiring an Internet Sales Manager to lead and improve internet sales operations at Diehl of Robinson and Diehl of Moon in the Greater Pittsburgh area. The role works closely with Sales Managers and Sales Consultants to maximize internet sales opportunities, improve lead response and customer engagement, and strengthen digital retail and online-to-showroom processes. The manager monitors dealership lead performance and sales KPIs, identifies opportunities to re-engage customers, and supports an efficient, accountable, high-performing internet sales operation. The position includes coaching and motivating team members to improve appointment-setting and closing performance while maintaining customer satisfaction throughout the vehicle-shopping and purchasing process. The ideal candidate brings automotive sales or dealership experience, knowledge of automotive internet lead management and CRM processes, and strong communication, leadership, and organizational skills. Diehl Automotive offers dealership resources, inventory, technology, and management support, along with competitive compensation, performance-based earning opportunities, benefits, training, and career advancement opportunities. This is an equal opportunity employer.
Requirements
- Previous automotive sales, internet sales, BDC, or dealership management experience.
- Experience with automotive internet lead management.
- Experience using Tekion CRM.
- Strong understanding of dealership CRM processes and lead follow-up.
- Knowledge of automotive digital retailing and online vehicle shopping.
- Strong leadership and team-development skills.
- Excellent written and verbal communication abilities.
- Strong phone, email, and text communication skills.
- Proven ability to convert internet inquiries into dealership appointments.
- Understanding of automotive sales KPIs and conversion metrics.
- Strong organizational and time-management skills.
- Ability to manage multiple priorities in a fast-paced dealership environment.
- Self-motivated, competitive, and accountable for results.
- Ability to coach, motivate, and develop a high-performing sales team.
- Strong commitment to customer satisfaction and the overall dealership experience.
Nice To Haves
- Previous experience as an Internet Sales Manager, Automotive BDC Manager, BDC Director, Automotive Sales Manager, Digital Sales Manager, Internet Sales Consultant, Automotive Sales Consultant, Internet Lead Manager, CRM Manager, or Automotive Business Development Manager is highly desirable.
Responsibilities
- Work with Sales Managers and Sales Consultants to maximize internet sales opportunities.
- Develop and implement strategies to improve lead response times and customer engagement.
- Monitor and analyze internet sales KPIs and dealership lead performance.
- Identify lost or overlooked sales opportunities and develop strategies to re-engage customers.
- Maintain consistent follow-up by phone, email, text, and CRM.
- Improve digital retail and online-to-showroom processes.
- Coach and motivate team members to improve appointment and closing performance.
- Maintain customer satisfaction throughout the vehicle-shopping and purchasing process.
- Identify opportunities to increase sales volume and dealership market share.
- Help create an efficient, accountable, and high-performing internet sales operation.
Benefits
- Competitive compensation
- Performance-based earning opportunities
- Medical, dental, and vision insurance
- 401(k) retirement options
- Paid time off
- Employee vehicle purchase and service discounts
- Professional training and development
- Career advancement opportunities within Diehl Automotive
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
