NOW HIRING: SALES & OPERATIONS MANAGER
About The Position
The UPS Store in Santa Rosa, California, is hiring a full-time Sales & Operations Manager to lead the team, grow revenue, and support the overall success of the store. The role involves owning daily operations, meeting or exceeding sales goals, identifying opportunities to expand the business, and maintaining a professional, customer-focused store. Previous UPS Store experience is not required; training will be provided on the company’s products, services, and operating procedures. The manager is expected to become proficient in the store’s offerings, including domestic and international shipping, packing, printing and document services, mailbox rentals, business services, and other revenue-generating services. Notary services and Live Scan fingerprinting may be available, subject to applicable qualifications. The role also includes recruiting, training, supervising, coaching, and motivating employees, while maintaining operational standards and accountability for store performance.
Requirements
- Proven ability to meet sales goals and drive business growth.
- Strong leadership, communication, and organizational skills.
- Excellent customer service and problem-solving abilities.
- Ability to manage multiple responsibilities in a fast-paced environment.
- Comfort learning new technology, systems, and services.
- Self-motivated, dependable, and results-oriented.
- Ability to take initiative and work with minimal supervision.
- Strong sense of ownership and accountability.
Nice To Haves
- Previous retail management, sales management, or business operations experience is preferred.
Responsibilities
- Achieve and exceed monthly and annual store sales goals.
- Develop and implement strategies to increase revenue and profitability.
- Identify opportunities to upsell and cross-sell products and services.
- Build relationships with local businesses to generate repeat customers and new business.
- Monitor sales performance and identify areas for improvement.
- Motivate and coach employees to achieve sales targets.
- Oversee daily store operations and ensure efficient, professional, and profitable performance.
- Maintain high standards of customer service, cleanliness, organization, and presentation.
- Manage employee schedules, staffing needs, and daily workflow.
- Ensure compliance with company policies, operating procedures, and applicable regulations.
- Handle customer concerns and resolve issues professionally.
- Maintain accountability for store performance and operational results.
- Develop expertise in the store’s products and services to educate customers, maximize sales, and train employees.
- Recruit, train, supervise, and motivate store employees.
- Set performance expectations and hold team members accountable.
- Create a positive, productive, and sales-focused work environment.
- Lead by example through strong customer service, professionalism, and work ethic.
- Provide ongoing coaching to improve employee performance and sales results.
Benefits
- Competitive compensation based on qualifications and experience.
- Comprehensive training on The UPS Store’s products and services.
- Opportunity to develop leadership and business management skills.
- Professional, customer-focused work environment.
- Opportunity for long-term career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
