International Transportation Analyst
About The Position
DHL eCommerce operates an international distribution network delivering mail and parcels from U.S. businesses to e-commerce consumers worldwide. The International Transportation Analyst supports the International Lane Manager and Network Team with outbound trade-lane route optimization, air freight cost management, implementation of routing changes, and maintenance of core routing data tables. The role supports routing analysis and optimization across more than 200 countries, balancing cost and service performance. It works with terminal teams, airline operations, distribution centers, and airfreight vendors to improve processes and transit times, maintain compliant air transportation, monitor vendor performance, support air cargo contract negotiations and annual RFPs, and respond to service disruptions. The analyst also contributes to KPI development, recurring analysis tools, reporting enhancements, automation, routing documentation, and operational SOPs.
Requirements
- Excellent analytical and troubleshooting skills.
- Proficiency in Microsoft Office, advanced Excel skills, and basic knowledge of Access.
- Enjoys working with numbers and has an interest in learning database applications, data analysis tools, and data visualization tools.
- Self-starter with excellent time management and ability to adapt to rapid changes in the work environment.
- Comfortable working with international and cross-functional teams.
- Excellent verbal and written communication skills.
- Excellent organizational and presentation abilities.
- Bachelor’s degree in International Business, Industrial Engineering, or a related field.
- 2–3 years of related work experience.
Nice To Haves
- Experience in international, cross-functional projects.
Responsibilities
- Support analysis and optimization of routing to more than 200 countries while balancing cost and service performance.
- Support measures to decrease costs and improve transit times and tracking while maintaining customer service.
- Collaborate with terminal and airline operations to optimize process flows and implement new routings.
- Support maintenance of master routing data and monitor, update, and maintain modules integrating components of international routing.
- Generate ideas for tools supporting recurring analysis, such as volume analysis; support report enhancements and automation; and create and maintain routing-change documentation and operational SOPs.
- Work with distribution center staff and airfreight vendors to support cost-effective, high-performance, compliant air transportation.
- Support creation of KPIs to monitor vendor performance.
- Support ongoing air cargo contract negotiations and the annual airfreight RFP.
- Conduct scheduled reviews with terminal management to monitor volumes, delays, and backlogs, and coordinate air transportation to mitigate service impacts.
- Provide proactive and immediate communication about service disruptions.
- Work with terminals to create air transportation paperwork compliant with cross-functional department SOPs and requirements.
Benefits
- Competitive pay
- Bonus programs
- 401(k) with company match
- Medical, dental, and vision coverage
- Well-being programs
- FSA/HSA availability
- Tuition reimbursement
- Paid time off, including vacation and sick time
- Company-paid holidays and floating holidays
- Paid parental leave
- Employee discount program
- Employee Assistance & Work Life Program
- Short-term and long-term disability
- Life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
