International Student Support Specialist

Everett Community College•Everett Community College, WA

About The Position

The International Student Support Specialist helps international students navigate College services and maintain immigration status. Serving as a Designated School Official (DSO), the position provides immigration advising and coordinates services that support student success, retention, and participation in short-term international programs. This is a full-time, 1.0 FTE position scheduled for 40 hours per week on weekdays during the day, with occasional evenings and weekends. The position is in the Global Engagement Department and reports to the Director of Global Engagement. It may be eligible for hybrid work under Everett Community College’s Telework Policy. The role maintains SEVIS records, meets federal reporting deadlines, advises students on F-1 requirements, and coordinates academic, housing, health insurance, financial, and program services. It also maintains confidential student records, prepares reports, and supports departmental operations. The position is FLSA non-exempt and overtime eligible. A six-month probationary period applies, followed by annual performance evaluations.

Requirements

Bachelor’s degree in a relevant field, or equivalent combination of education and experience.
Three years of progressively responsible experience in student services, advising, admissions, enrollment, or related program support, or equivalent combination of education and experience.
U.S. citizenship or lawful permanent resident status, as required to serve as a Designated School Official.
Valid driver’s license and eligibility to operate College vehicles.
Knowledge of student services, enrollment, advising, and student records.
Skill in maintaining accurate records and preparing reports using digital systems and electronic forms.
Skill in organizing work and managing multiple responsibilities and deadlines.
Ability to communicate effectively, solve problems, and collaborate with students and colleagues from diverse backgrounds.
Ability to interpret and apply policies and regulatory requirements.
Ability to protect confidential information and exercise sound judgment.
Applicants must be authorized to work in the United States for any employer; the position is not eligible for employment visa sponsorship.
A background check, including criminal record history, will be conducted prior to hire.
Employees are required to comply with the College’s policy prohibiting illegal drug use or activity, including notification of criminal drug convictions and use of prescription or over-the-counter medications likely to affect job safety.

Nice To Haves

Experience serving as a Designated School Official, managing SEVIS records, or providing F-1 immigration advising.
Experience using student information or early alert systems, such as ctcLink or Starfish.

Responsibilities

Maintain accurate SEVIS records and complete registration and reporting by federal deadlines.
Verify required credit loads and in-person enrollment each quarter for F-1 compliance.
Advise students on F-1 status, enrollment requirements, travel, transfers, and practical training.
Issue and update Forms I-20 and process travel endorsements and employment recommendations within DSO authority.
Maintain immigration compliance procedures and resolve SEVIS issues with the principal DSO.
Support school certification, recertification, and Form I-17 updates with the principal DSO.
Monitor academic progress and coordinate referrals and follow-up with faculty advisors and campus services.
Support short-term program participants with arrival, enrollment, and access to campus services.
Coordinate housing assistance and student concerns with Student Housing.
Coordinate orientations, workshops, tours, and student activities with campus partners.
Transport students for program activities and outings using College vehicles.
Coordinate tuition, scholarship, and grant payment follow-up and resolve account issues.
Coordinate mandatory health insurance enrollment and billing, and help students access coverage information and claims assistance.
Maintain accurate, confidential student advising records.
Prepare enrollment, graduation, and completion reports, annual surveys, and departmental reports.
Maintain accurate, accessible electronic forms and website content and coordinate related workflow improvements.
Support the goals and operations of the department, division, and College.
Perform other duties as assigned to support departmental operations and campus needs.