Student Support Specialist

NEIU • Chicago, IL

1d • Onsite

About The Position

The MSNEP Student Support Specialist works with the MSNEP Executive Director, program facilitators and coordinators, program faculty, students, university offices, and external entities to manage processes for recruiting, enrolling, registering, graduating, and entitling graduate nursing students, and to maintain effective records. The position also provides administrative support for the MSNEP Program and helps connect nursing students with academic, career, and social supports.

The specialist serves as a point of contact for prospective students and a liaison for admitted students pursuing an MSNEP and nursing licensure. The role supports students in meeting licensure requirements, provides information and student progress data to program leadership, fulfills course authorization requests, and maintains records related to students and program requirements.

The specialist advises students on academic, career, and social supports; provides guidance on paperwork, applications, scholarships, and workforce credentials; processes forms and makes referrals; and coordinates communication and data sharing with program coaches, mentors, university offices, and other stakeholders. The position also maintains scholarship rosters and databases, stays informed about state program and scholarship requirements and nursing-field trends, supports recruitment initiatives and program communications, represents the program at events, and helps operate the MSNEP program and organize its activities.

This is an in-office position at the El Centro Campus in Chicago and is not eligible for hybrid or remote work. The typical schedule is Monday through Friday, 8:30 a.m. to 4:30 p.m.; hours may vary with departmental needs. A background check is required.

Requirements

• Bachelor’s degree.
• Additional education, training, and/or work experience in the area of specialization may be required based on position requirements.

Responsibilities

• Serve as a point of contact for prospective students and liaison for admitted students pursuing an MSNEP and nursing licensure.
• Communicate with undergraduate and graduate students, applicants, program faculty, and collaborating institutional units.
• Support students in meeting requirements for licensure.
• Provide the Executive Director with information and support related to licensure, as assigned or needed.
• Provide program facilitators and coordinators with student data and progress information.
• Fulfill authorization requests for required program courses and maintain accurate records related to students and program requirements.
• Provide students with requirements, deadlines, and guidance for paperwork and applications for scholarships and workforce credentials.
• Process forms and refer students to resources as needed.
• Coordinate with program coaches and mentors, the Executive Director, and university offices to facilitate communication and data sharing regarding scholarship applications and awards.
• Maintain scholarship program rosters and databases.
• Stay informed about state requirements for programs and scholarships and maintain awareness of trends in nursing.
• Organize and improve digital and print media materials for students, faculty, and external partners.
• Recommend and implement updates to the department’s website.
• Represent the program and department at open houses, enrollment events, college events, community college fairs, and other requested meetings and events.
• Organize MSNEP special events and activities.
• Perform other duties as assigned.

Benefits

• Potential eligibility for State of Illinois benefits.
• Health benefits.
• Dental benefits.
• Vision benefits.
• Sick days.
• Vacation days.
• Participation in the State Universities Retirement System.

What This Job Offers

• Job Type: Full-time