Student Support Specialist

AXON EDUCATION, LLC•Abilene, TX

6d•$18 - $20•Onsite

About The Position

Student Support Specialists support students throughout their educational journey by championing student success, providing exceptional customer service through inbound and outbound interactions, and encouraging students in their online education. The role also serves first responders across Texas. Success requires a positive, team-oriented attitude, strong customer service, computer, and problem-solving skills. This is a full-time, in-office role in Abilene, Texas, scheduled Monday through Friday from 8 a.m. to 5 p.m., for 40 hours per week. Weekends are not required.

Requirements

Prior experience in an office-based work setting.
Prior experience in a customer service environment.
Strong team-player with a positive, can-do attitude.
Self-starter who manages time efficiently and can work independently while prioritizing work.
Generally tech-savvy, with the ability to use Microsoft Office (Outlook, Word, and Excel), internet applications, and customer database software; training is provided.
Ability to thrive in a fast-paced environment with a high volume of phone calls.

Responsibilities

Provide customer service to students through incoming and outgoing phone calls, emails, and SMS messages.
Document student interactions in the customer relationship management system.
Provide students with information about institutional policies and procedures.
Build connections with students, create action plans, motivate them, and resolve issues.
Monitor student accounts and regularly evaluate course progress.
Identify potential academic and success obstacles and work with students to overcome them.
Use data and systems to track accurate enrollment, persistence, and graduation information.
Create action plans to remove roadblocks and resolve student concerns in support of student success.
Recommend changes to institutional policies and procedures to improve the student experience.
Establish and maintain professional working relationships across internal departments.
Perform other duties as assigned or needed.