Student Support Specialist

Northeastern Illinois University•El Centro, CA

6d•Onsite

About The Position

The MSNEP Student Support Specialist works with the MSNEP Executive Director, program facilitators and coordinators, program faculty, students, university offices, and external entities to manage processes for recruiting, enrolling, registering, graduating, and entitling graduate nursing students, while maintaining accurate records. The role also provides administrative support for the MSNEP Program and helps connect nursing students with academic, career, and social supports. The specialist serves as a point of contact for prospective students and a liaison for admitted students pursuing an MSNEP and nursing licensure. The role supports students in meeting licensure requirements, provides information and student progress data to program leadership and coordinators, fulfills course authorization requests, and maintains records related to students and program requirements. The specialist advises and supports students with academic, career, and social resources, including guidance on requirements, deadlines, paperwork, scholarship applications, and workforce credentials. The role processes forms, makes referrals, coordinates communication and data sharing with program coaches, mentors, the Executive Director, and university offices, and maintains scholarship rosters and databases. The specialist also stays informed about state program and scholarship requirements and trends in nursing. The role supports recruitment initiatives for graduate enrollment by organizing and improving digital and print materials, recommending and implementing department website updates, and representing the program at recruitment events. The specialist also organizes MSNEP events and activities and supports the program’s day-to-day operations. This is an in-office position at the El Centro Campus in Chicago and is not eligible for hybrid or remote work. The typical schedule is Monday through Friday, 8:30 a.m. to 4:30 p.m., with hours subject to departmental needs. A background check is required.

Requirements

Bachelor’s degree.
Additional education, training, and/or work experience in the area of specialization may be required based on position requirements.
Ability to complete a background check.

Responsibilities

Serve as a point of contact for prospective students and a liaison for admitted students pursuing an MSNEP and nursing licensure.
Communicate with undergraduate and graduate students, applicants, program faculty, and collaborating institutional units.
Support students in meeting licensure requirements and provide licensure information and support to the Executive Director as assigned.
Provide program facilitators and coordinators with student data and progress information.
Fulfill authorization requests for required program courses and maintain accurate student and program requirement records.
Advise and support students regarding academic, career, and social supports.
Provide guidance on requirements, deadlines, paperwork, scholarship applications, and workforce credentials.
Process forms and refer students to resources as needed.
Coordinate communication and data sharing concerning scholarship applications and awards with program coaches and mentors, the Executive Director, and university offices.
Maintain scholarship program rosters and databases.
Stay informed about state requirements for programs and scholarships and trends in nursing.
Support recruitment initiatives for graduate enrollment in the MSNEP program.
Organize and improve digital and print materials for students, faculty, and external partners.
Recommend and implement updates to the department website.
Represent the program and department at open houses, enrollment events, college events, community college fairs, and other meetings and events.
Organize MSNEP special events and activities and support day-to-day program operations.
Perform other duties as assigned.