International Logistics Coordinator

Apres Nail•City of Industry, CA

39d

About The Position

The International Logistics Coordinator gets products across borders on time, compliantly, and at the right cost. The role prepares export documents, selects carriers, resolves customs issues, and keeps Account Managers and customers informed. It also supports marketplace expansion, including addressing flammable-storage limits for Amazon Canada and helping launch Amazon Australia through GST registration and AICIS chemical compliance. Products include gels, primers, adhesives, and top coats, many of which are regulated or dangerous goods, so accuracy is essential for every shipment. The coordinator manages pre-shipment trade compliance, quoting and booking, shipping documentation, execution and coordination, exception handling, marketplace import setup, shipping finance, systems, processes, and shipping KPIs. The role works with warehouse dangerous-goods specialists, Account Managers, customers, carriers, brokers, tax advisors, and third-party logistics partners.

Requirements

At least 2 years of experience in international logistics, export coordination, or freight forwarding.
Hands-on experience preparing commercial invoices, packing lists, air waybills, and bills of lading.
Working knowledge of Incoterms, HS classification, certificates of origin, and AES/EEI filing.
Experience shipping dangerous goods or hazmat under IATA DGR and IMDG, or willingness to obtain certification within 90 days.
Experience with DHL, FedEx, and freight forwarders, including rate comparison and claims.
Strong Excel skills and comfort with ERP systems.
Excellent written English and precise attention to detail.
Ability to track 20 or more open shipments a week without missing a cutoff.
Strong organization, analytical ability, clear communication across time zones, and calm, fast problem-solving.

Nice To Haves

Bachelor's degree in supply chain, logistics, international business, or a related field.
Experience with cosmetics, beauty, or chemical products, including SDS and CLP labeling.
Familiarity with Amazon FBA international programs and hazmat storage limits.
Knowledge of EU/UK, Canada (CUSMA), Japan, or Australia (GST, AICIS) import rules.
NetSuite experience.
Certified Customs Specialist (CCS) or similar trade-compliance credential.
A second language, such as Vietnamese, Spanish, Korean, or Japanese.

Responsibilities

Apply the Incoterms set by the Account Manager for each customer shipment.
Maintain the HS code master by SKU and classify new products as they launch.
Confirm country of origin and issue required origin documents, including CUSMA, EUR.1 or statements of origin, and stamped certificates of origin.
Maintain customer customs profiles, including EORI numbers, Importer of Record arrangements, VAT/GST registrations, and customs broker assignments.
Maintain and distribute SDS, ingredient lists, and EU/CLP labeling documents.
Monitor country-specific restricted and prohibited product rules, including HEMA restrictions, acetone air-freight limits, and per-package quantity caps.
Compare quotes from DHL, FedEx, freight forwarders, and customer freight accounts, and select service levels based on cost and transit time.
Manage carrier accounts, negotiate rates, and conduct annual rate reviews.
Decide cargo insurance coverage for each shipment.
Manage ocean freight end to end, including booking, cutoffs, FCL versus LCL decisions, container loading plans, and telex release.
Maintain carrier cutoff and international holiday calendars.
Prepare commercial invoices, packing lists, and declared values that exactly match sales orders and pro forma invoices.
Prepare country-specific documents, including Japan Importer of Record packages and Canada CUSMA certifications.
Issue air waybills, bills of lading, and destination-compliant labels and markings.
File AES/EEI for qualifying U.S. export shipments.
Coordinate compliant packing and pickups with the warehouse dangerous-goods specialist.
Maintain SKU and carton dimension and weight data used to calculate dimensional-weight costs.
Serve as the shipping point of contact for Account Managers and customers.
Track shipments and proactively alert Account Managers and customers to delays.
Resolve customs holds and respond to broker and customs inquiries with supporting documents.
File carrier damage and loss claims and manage cargo insurance claims.
Manage delivery exceptions, address corrections, and proof of delivery.
Coordinate warranty replacements, returns, re-exports, and duty drawback.
Work to expand Amazon Canada flammable-storage allocation so top-selling flammable SKUs can be listed and replenished at scale.
Coordinate with TecEx, tax advisors, and 3PL partners on Amazon Australia GST registration, ABN requirements, and import setup.
Support AICIS assessments for gels, primers, adhesives, and top coats, and assemble import documents such as ingredients and SDS.
Evaluate alternative 3PL and import partners based on process, cost, timeline, and compliance risk.
Track compliance gaps and blockers for each new market and report status to the International team.
Calculate shipping costs and add them to customer invoices.
Confirm prepayment before releasing shipments.
Audit carrier invoices against quotes, including dimensional weight, fuel surcharges, and address or residential fees.
Reconcile duties and taxes and charge DDP costs back to customers.
Produce monthly shipping-cost reports by customer and country and track cost-per-kg trends.
Support shipping cost accruals and budget forecasts.
Update tracking in NetSuite sales orders.
Maintain carrier portals and shipping-platform settings.
Write and maintain country-specific shipping SOPs.
Own shipping KPIs, including on-time ship rate, cost per shipment, customs hold rate, documentation error rate, and claim rate.