International Legal Support Specialist

ABC Legal Services • Seattle, WA

6d • Onsite

About The Position

The International Legal Support Specialist is the primary contact for customers with international process-serving orders. The role delivers a strong customer experience by entering orders, coordinating with process servers, and moving orders through to completion. The specialist works cross-functionally to ensure tasks are completed accurately and on time. This fast-paced, customer-focused role requires diplomacy, sound judgment, and the ability to manage competing priorities calmly.

Requirements

• High school diploma or GED required.
• Minimum 1 year of order entry or data entry experience.
• Proficiency with standard office equipment, including scanners, copiers, and printers.
• Strong document-handling and data-transcription skills.
• Ability to review orders, investigate discrepancies, and implement effective solutions.
• Ability to perform repetitive tasks with a high degree of accuracy.
• Ability to maintain quality and composure under pressure.
• Strong problem-solving instincts and ability to anticipate issues before they escalate.
• Adaptability to evolving processes and commitment to continuous improvement.
• Typing speed of at least 55 WPM.

Nice To Haves

• 1–3 years of customer support or call center experience preferred.
• Experience with Microsoft Outlook, Excel, Word, PDF editors, and multi-line phone systems preferred.
• Bilingual or multilingual ability is a plus.

Responsibilities

• Respond to customer support tickets and resolve questions and issues related to existing international process-serving orders professionally and urgently.
• Handle inbound calls to assist existing customers and guide prospective customers through the online order placement process.
• Manage email correspondence with customers, internal departments, and Government Agencies regarding order status, issues, and payment inquiries.
• Enter and manage order data accurately, process incoming mail, and prepare service returns.
• Monitor open orders and proactively follow up with process servers to keep orders progressing across jurisdictions.
• Perform other job-related duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company matching
• Paid time off
• 7 paid company holidays
• 4 floating holidays per year
• Life insurance and AD&D insurance
• Long-term disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• Employee Assistance Program (EAP)
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED