International Legal Support Specialist

ABC Legal Services•Seattle, WA

5d•Onsite

About The Position

The International Legal Support Specialist is the primary contact for customers with international process-serving orders. The role delivers a strong customer experience by entering orders, coordinating with process servers, and moving orders through to completion. The specialist works cross-functionally to ensure tasks are completed accurately and on time. This fast-paced, customer-focused role requires diplomacy, sound judgment, and the ability to manage competing priorities calmly.

Requirements

High school diploma or GED required.
Minimum 1 year of order entry or data entry experience.
Proficiency with standard office equipment, including scanners, copiers, and printers.
Strong document-handling and data-transcription skills.
Ability to review orders, investigate discrepancies, and implement effective solutions.
Ability to perform repetitive tasks with a high degree of accuracy.
Ability to maintain quality and composure under pressure.
Strong problem-solving instincts, including the ability to anticipate issues before they escalate.
Adaptability to evolving processes and commitment to continuous improvement.
Typing speed of at least 55 WPM.

Nice To Haves

1–3 years of customer support or call center experience preferred.
Experience with Microsoft Outlook, Excel, Word, PDF editors, and multi-line phone systems preferred.
Bilingual or multilingual ability is a plus.

Responsibilities

Respond to customer support tickets, resolving questions and issues related to existing international process-serving orders with professionalism and urgency.
Handle inbound calls to assist existing customers and guide prospective customers through the online order placement process.
Manage email correspondence with customers, internal departments, and Government Agencies regarding order status, issues, and payment inquiries.
Enter and manage order data accurately, process incoming mail, and prepare service returns.
Monitor open orders and proactively follow up with process servers to keep orders progressing across jurisdictions.
Perform other job-related duties as assigned.