International Help Desk Representative

Saia•Johns Creek, GA

About The Position

Assists customers with moving freight outside the United States borders. Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

Requirements

High school diploma or GED.
Prior customer service or sales experience.
Knowledge of logistics services.
Proficiency in Microsoft Office.

Responsibilities

Resolves customer requests through various channels of communication.
Provides specialty product quotes and pricing updates to international customers.
Secures documentation from customers with international destinations as needed.
Facilitates the transfer of customers throughout the organization and international carriers.
Communicates the freight movement activities between locations.
Researches discrepancies resolves issues and makes recommendations for modifications.
Builds customer relationships by addressing their operational needs.
Tracks and monitors reports and documentation from customers and facilities.