Empower Help Desk

Cornerstone Home Lending•,

5d•$55,000 - $60,000

About The Position

The Empower Help Desk is responsible for assisting end users on a day-to-day basis with Empower related issues. They will utilize the ticketing system and document issues and results in real time. They ensure proper functionality of the software and oversee necessary branch/personal credential set-up and modifications. They possess a positive attitude when working with others and have a helpful spirit when finding solutions. This person is technically savvy, detail oriented and works well in various business and technical settings.

Requirements

Ability to support Windows and Apple systems
Experience utilizing remote control software to troubleshoot and resolve Empower support issues
Ability to work within all levels of the organization
Strong interpersonal and communication skills
Excellent troubleshooting and problem-solving skills
Ability to prioritize tasks in a fast-moving environment

Nice To Haves

Associate’s degree/Vocational or Technical School Preferred in computer science, computer information systems or equivalent years of experience
Empower/ICE support related experience preferred

Responsibilities

Addresses customer support calls for Empower related problems, providing call resolution
Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem
Credential setup and modifications for users in Empower System
Research, resolve these inquiries related to loan level issues.