Help Desk Technician

Cidel • Chester, VA

6d

About The Position

Cidel is a globally recognized financial services group dedicated to helping clients build, preserve, and transfer wealth through custom financial solutions. With an international presence and a reputation for innovation, transparency, and compliance, we deliver strategic and effective investment, trust, and structuring services.

Our Information Technology team is seeking a proactive, tech-savvy Help Desk Technician to be the first line of support for our staff, solving technical challenges and ensuring seamless IT experiences.

Requirements

• Undergraduate degree in Computer Science, Information Technology, or a related field.
• 1-2 years’ experience in a similar role.
• Proficiency with office automation products, databases, and remote support tools.
• Strong understanding of computer systems, mobile devices, and related technologies.
• Excellent communication skills with a customer-focused mindset.
• Patience, problem-solving skills, and analytical thinking.

Nice To Haves

• Microsoft and/or network certifications would be an asset.

Responsibilities

• Serve as the first point of contact for staff seeking technical assistance over the phone or email.
• Perform remote troubleshooting.
• Walk staff through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update client status and information.
• Relay any feedback or suggestions by clients to the appropriate internal team.
• Identify and suggest possible improvements to procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level