Help Desk Technician
About The Position
Data System Services is a full service IT company providing software development, networking, technical support, data, and cybersecurity solutions for a family of companies in a variety of different industries such as Transportation, Insurance, Concrete and many more. Data System Services prides itself on award winning, industry leading technology. The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible for having strong customer service skills. They will act as the front line answering all technical related questions in a timely manner.
Requirements
- Basic IT knowledge
- An interest in pursuing a career in the IT field
- The ability to multitask and prioritize a changing workload
- A flexible schedule with the ability to work overtime if needed
- Strong organization and communication skills
- A reliable and dependable worker
- Strong customer service skills
Responsibilities
- Serving as the main point of contact for internal customers seeking technical assistance over the phone or through email
- Performing remote troubleshooting through diagnostic techniques and asking pertinent questions to the internal customer
- Providing remote support, software loading, etc. for all hand-held and tablet technology tools
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
