Help Desk Technician

ATI Restoration, LLC • Spring Valley, CA

3h • Hybrid

About The Position

We are seeking a Helpdesk Technician to support end users across our organization. This role will provide Tier 1–2 support for desktop, application, and identity-related issues in a Google Workspace-centric environment. The ideal candidate is customer-focused, technically strong, and comfortable working across a variety of cloud and on-prem technologies.

Requirements

• 2–4 years of Helpdesk / IT Support experience
• Strong knowledge of: Windows OS and troubleshooting, Google Workspace ecosystem, Active Directory / Azure AD
• Experience with SSO platforms (Okta preferred)
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Excellent communication and customer service skills

Nice To Haves

• Experience with: Remote Desktop Services / RemoteApp, Endpoint management tools (PDQ, etc.), Zoom Phone / VoIP systems
• Certifications (nice to have): CompTIA A+, Microsoft Fundamentals (MS-900, AZ-900)

Responsibilities

• Provide Tier 1–2 technical support for end users (in-person, remote, and via ticketing system)
• Troubleshoot issues related to: Windows 10/11 endpoints, Google Workspace (Gmail, Drive, Calender), RemoteApp / RDS environments, Zoom (Meetings, Phone), Okta (SSO, MFA, user provisioning)
• Support endpoint management and patching (PDQ Connect, Dell Command Update, or similar tools)
• Assist with onboarding/offboarding: User account creation (AD / Azure AD / Okta), Device provisioning and setup (Laptop, Cell Phone, AD account creation)
• Troubleshoot networking basics (VPN, DNS, connectivity issues)
• Maintain documentation and knowledge base articles
• Escalate complex issues to Tier 3 / Infrastructure teams as needed
• Support security best practices (phishing awareness, MFA enforcement, endpoint compliance)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed