Help Desk Technician

Tiffin•Red Bay, AL

About The Position

Tiffin Motorhomes is seeking a dependable, customer-focused Help Desk Technician to join our Information Technology team. This position serves as a first point of contact for employees who need technical assistance and provides Tier 1 support for common hardware, software, account, printer, phone, and connectivity issues. The ideal candidate is patient, organized, professional, and comfortable assisting employees with a wide range of technical skill levels. Success in this role requires strong communication skills, a service-focused attitude, sound troubleshooting abilities, and the judgment to resolve issues or escalate them when appropriate.

Requirements

High school diploma or equivalent.
Basic knowledge of Windows computers, Microsoft 365, printers, mobile devices, and common business applications.
Ability to troubleshoot common computer, printer, login, and connectivity issues.
Strong communication and customer service skills.
Ability to explain technical information in clear, easy-to-understand terms.
Strong attention to detail and the ability to document work accurately.
Ability to manage multiple requests and prioritize work effectively.
Dependable, professional, patient, and willing to learn.
Team-focused attitude with a willingness to assist coworkers and contribute to the success of the IT department.
Persistent problem-solving mindset, with the judgment to ask questions and escalate issues when appropriate.

Nice To Haves

One to two years of help desk, desktop support, customer service, or technical support experience.
Experience with Active Directory, Microsoft 365, Windows 10/11, printers, and basic networking.
Experience setting up user accounts, computers, phones, and peripheral equipment.
CompTIA A+, Network+, Microsoft, or a similar certification is preferred but not required.
Experience supporting users in a manufacturing, dealership, service, or corporate environment.

Responsibilities

Respond to help desk calls, emails, and support tickets professionally and promptly.
Provide Tier 1 technical support to employees across the organization.
Assist with password resets, account access, and basic permissions issues.
Troubleshoot common computer, software, printer, phone, mobile device, and network connectivity problems.
Set up new users, including accounts, workstations, phones, permissions, and required equipment.
Install, configure, and deploy computers, monitors, printers, scanners, and other IT equipment.
Support employee onboarding and offboarding technology tasks.
Document support requests, troubleshooting steps, and resolutions in the help desk system.
Escalate complex or unresolved issues to the appropriate IT team member.
Maintain a professional and customer-service-focused approach when assisting employees.
Help maintain IT equipment inventory and support replacement and refresh projects.
Follow company IT policies, cybersecurity procedures, and support standards.
Assist with other IT projects and responsibilities as needed.