Help Desk Technician
About The Position
At IDS – Integrated Default Solutions, we provide technology solutions that support the mortgage servicing and default management industries. We offer software development, web-based solutions consulting, and network infrastructure support to enhance efficiency and compliance for servicers, investors, and financial institutions. Headquartered in San Diego, with team members across multiple states, we offer opportunities for both on-site and remote work. At IDS, we prioritize collaboration, problem-solving, and continuous improvement, ensuring a supportive environment for professional growth. Employees enjoy competitive compensation, performance-based incentives, and a comprehensive benefits package designed to support well-being and career development.
Requirements
- Extensive experience with Windows Desktops and Servers, MS Office, and Adobe Acrobat
- Experience with VDI & VPN/SDP, including support and troubleshooting
- Ability to manage and maintain Active Directory
- Research and report on problems and solutions
- Attention to detail
- Creative thinking and advanced problem solving
- Excellent oral and written communication skills, with a focus on technical or instruction-oriented writing and in clearly communicating complicated concepts over the phone, in person, and in writing
- Work both independently and as a team member
- Able to lift and carry up to 50 lbs. for short distances
- Familiarity with computer hardware, printers, and peripherals
- Strong verbal and written communication skills
- Ability to troubleshoot common technical issues
- Customer service experience (retail, call center, hospitality, etc. can be valuable)
- Ability to prioritize and manage multiple support requests
Nice To Haves
- Experience with Azure and Intune is a plus
- VOIP and unified communication support (Teams) experience is a plus
Responsibilities
- Perform a variety of network problem analyses
- Perform physical repairs for on-premises computers and peripherals
- Install/repair Operating systems (Win 11, Server 2019, 2022, and 2025) for on-site machines
- Relocate or set up full work stations for users at any of our San Diego offices.
- Perform hardware installations for on-premises computers
- Monitor tasks for the Integrated Default Solutions (IDS) help desk
- Triage network problems to the appropriate technical staff
- Log, coordinate, and track requests for assistance related to IDS-supported systems
- Web-based application support.
- Provide on-site support for visiting clients.
- May perform other duties as assigned to support department goals.
- May occasionally work extended hours based on operational needs.
Benefits
- Wellness program
- PTO
- Remote work
- Flexible schedules (where available)
- Medical
- Dental
- Vision
- Life
- AD&D
- EAP
- STD
- LTD
- Parental leave for both primary and non-primary caregivers
- Voluntary income protection benefits such as supplemental life, accident, critical illness, and short and long-term care insurances
- 401(k)-retirement plan with a company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
