Help Desk Technician

UNITED PETROLEUM TRANSPORTS INC • Oklahoma City, OK

3d • Onsite

About The Position

The Help Desk Technician will be primarily responsible for assisting in the troubleshooting of IT tickets. This role serves as the first point of contact for all service requests for technical support in a Microsoft Remote Desktop environment, providing support for Windows 10 Laptop/Desktop Operating Systems. The technician will identify, research, and resolve technical problems within their abilities, utilizing the company ticketing system, knowledgebase, and the internet for research. They will record, track, and document the help desk request problem-solving process, including all decisions and actions taken, through to final resolution. The role also involves achieving computer system objectives by gathering data, identifying and evaluating options, and recommending actions, as well as analyzing and resolving problems with core business applications and managing inventory of all stock items.

Requirements

• Abilities in Root Cause Analysis and troubleshooting experience with ability to problem solve on the fly
• Experience with all Microsoft Standard Applications/Operating Systems
• Office 365 support and administration
• Knowledge of Active Directory administration including account creation, group member administration, and computer management
• Excellent troubleshooting skills
• Excellent Customer Service & interpersonal skills
• Excellent verbal and written communication skills
• Self-starter with detail oriented work habits
• Able to maintain confidentiality
• Display professional demeanor

Responsibilities

• Tracks and monitors support issues to ensure a timely resolution and that all issues are resolved to the end user’s satisfaction
• First point of contact for all service requests for technical support in a Microsoft Remote Desktop environment
• Provide support for Windows 10 Laptop/Desktop Operating Systems
• Identify, research, and resolve technical problems within technical abilities.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
• Analyze and resolve problems with core business applications
• Manage inventory of all stock items (paper, forms, PCs, PC parts, peripherals, etc)
• Carries out duties assigned System Administrators or Director of Information Technology as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED