Help Desk Technician
About The Position
We are seeking a dependable, customer-focused Help Desk Technician to provide exceptional technical support and ensure a positive end-user experience. The ideal candidate is reliable, organized, and committed to delivering consistent, high-quality service. Success in this role requires strong troubleshooting skills, effective communication, ownership of issues from resolution through follow-up, thorough documentation, and a proactive approach to supporting users. The ability to remain calm under pressure, work collaboratively, and maintain reliable attendance is essential.
Requirements
- Experience in a technician role supporting in person and remote users.
- Experience with ticketing systems.
- Working knowledge of Microsoft 365 apps such as Outlook, Teams, Word, Excel, and PowerPoint
- Onboarding / Offboarding User Accounts and Equipment
- Excellent verbal and written communication.
- Strong customer service skills.
- Dependable attendance and punctuality.
- Critical Thinking for Troubleshooting
Nice To Haves
- CompTIA A+, Network+, Microsoft 365 Fundamentals or MD-102 Equivalent.
- Exchange Admin Center Experience.
- Command Prompt and PowerShell Usage.
- Task Manager, Registry Editor, and Device Manager Usage.
- TOTP Single Sign On.
- iOS troubleshooting.
- JAMF MDM.
- Basic networking fundamentals.
- Audio Visual Knowledge.
Responsibilities
- Demonstrate a strong commitment to reliability through consistent attendance, punctuality, and readiness to support users during scheduled work hours.
- Provide support for company issued hardware, work related software, Windows 10/11, Microsoft 365 apps such as Outlook, and peripherals.
- Manage tickets from creation through resolution with thorough documentation.
- Perform onboarding/offboarding, account administration in Active Directory, License management in Microsoft 365 Admin Center, and asset management.
- Provide on-site support and remote support using ConnectWise ScreenConnect.
- Escalate issues appropriately while maintaining communication with end users.
- Identify recurring issues and contribute to documentation and process improvements
- Perform related duties as required
Benefits
- Competitive starting salary
- Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
- 3+ Weeks’ Vacation to Start
- 10 Company Paid Holidays
- 401(k) retirement plan with company contribution
- Tuition reimbursement
- Employee appreciation events and perks
- Employee Assistance Program
- Mental and Physical Requirements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
