International Employer Experience Manager

University of Waterloo•Waterloo, ON

5d•CA$87,620 - CA$109,525•Remote

About The Position

The International Employer Experience Manager (EEM) generates, develops, and converts international employer prospects into registered employers for paid, creditable co-op and full-time jobs for all programs. The International EEM is also responsible for creating an outstanding employer experience and nurturing the ongoing relationship with the University of Waterloo; specifically, for the retention and development of high-quality, credit-worthy opportunities with new and existing employers to support all students engaging in co-op or WIL studies. Working together with colleagues across CEE, the International EEM creates and executes an opportunity development and retention plan designed to meet each employer’s specific talent needs, and ultimately to have the University of Waterloo become their preferred talent management partner.

Requirements

Undergraduate degree is required, Business or equivalent education is preferred
Equivalent experience in international development and / or business will be considered
5 – 7 years of sales experience with demonstrated success in a business-to-business context
Experience in international development and / or higher education environment an asset
Experience in recruitment and/or talent management, especially in a global / higher education context an asset
Excellent oral, written, interpersonal and intercultural communication skills required to build lasting relationships
Excellent sales skills with a proven track record of generating leads and successfully converting them to meet strategic targets
Exceptional customer service, relationship management skills, deep understanding of the customer experience
Excellent organizational and time & project management skills, with demonstrated ability to handle multiple, ongoing priorities, and triage obligations
Strong presentation, analytical and problem-solving skills required
Essential qualities include relationship management focus, customer service orientation, natural networker, and team player
Knowledge of co-operative education is preferred
Knowledge of global labour and education markets an asset
Strong MS Office (Excel, Word, Powerpoint and Outlook) skills, and social media knowledge, including the use of LinkedIn
Multiple languages (preferred)

Nice To Haves

Additional credentials in sales and/or account management an asset

Responsibilities

Identify and build job opportunities globally
Contribute to strategic prioritization activities to focus and optimize job development activity across key international regions, priority employment and industry sectors, so to meet established targets
Actively analyze global labour market data and business practices to identify gaps and opportunities for job development within assigned regions
Use a keen understanding of effective sales and conversion tools and techniques to assess the prospective employer’s needs and discuss how hiring a student could bring value to the employer
Become an expert in the co-operative education model, understanding programs, students, and process to effectively guide and steward new employers and prospects
Prospect and cultivate leads to successfully filled postings through own lead-generation initiatives, including, but not limited to, leveraging strong networks, using web platforms, creating relationships with government officials and industry organizations, leveraging trade show opportunities
Plan and execute distinct and needs-based business development exercises across multiple markets / industry segments in a tight time window
Build co-op legacies in international organizations
Lead, create, nurture, monitor, and sustain corporate relationships external to the university in support of CEE objectives
Assess prospective employer needs, so to optimize UW’s contribution to the employer’s talent management strategy
Leverage on-campus relationships and institutional strengths to enhance employer support
Convert employers with whom students have arranged their own jobs to ongoing hiring employers
Work closely with CEE colleagues and campus partners to promote co-op and work-integrated learning opportunities, collaborate on presentations, webinars and training as a value-add to our employers
Ensure employers receive appropriate support in all interactions, and guide others with client-centered stewardship
Deepen employer relationships with focus on retention, engagement and satisfaction
Cultivate a strong end-to-end employer experience, develop relationships and ensure ongoing satisfaction and CEE support in meeting evolving employer needs
Analyze and manage a portfolio of diverse organizations, identifying key accounts and increasing their engagement with the university
Develop and execute strategic retention and growth plans to create strong, sustainable employer relationships and experiences
Diversify and deepen employer relationships using own initiatives that are in alignment with the larger co-op plan
Report on progress and communicate with transparency, clarity and openness to broaden understanding of prospecting outcomes, quality of lead funnel management, employer retention, lead conversion to job postings and to jobs filled and number of students hired
Gauge and manage employer expectations and challenges: Ensure awareness of co-op expectations, address issues/ concerns, collaborate with service team members as required.
With the Associate Director, International and International team, envision and execute an employer recognition framework and employer retention strategy that works best for a given geographic area
Continuously improve business development approaches to advance productivity and outcomes
Create resources and tools to support accountabilities and help achieve objectives
Address challenges within the business development process with creative solutions for optimal outcomes
Ensure information exchange and consultation with CEE colleagues, as appropriate, to address issues or trends in employer support / talent needs and continually improve approaches
Suggest and adopt technologies that can enable more efficiency and productivity for business development and account management
Seek opportunities to gain relevant knowledge and share resources to elevate the community of practice
Represent CEE and UW at conferences, networking events, outreach activities and other special events
Research and understand audience, targets, and potential for job development for every event attended
Effectively capture all actionable leads using lead qualification best practices, ensuring all event leads are received for processing within a maximum two days after an event
As appropriate, speak at an event or participate in an expert panel on behalf of CEE and UW
Plan and execute itineraries within an economical budget, with the goal of maximizing outcomes (new opportunities, new collaborations, funding, etc.)