Employer Advisor

Government of Alberta•Edmonton, AB

2d•CA$82,168 - CA$107,710•Onsite

About The Position

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. The Advisor Office is an independent program of the Appeals Commission for Alberta Workers’ Compensation. The Advisor Office provides advice, advocacy, and representation to workers and employers in Alberta looking to appeal a Workers’ Compensation Board (WCB) claim.

Requirements

University graduation in a related field (commerce, social sciences, public administration, etc.) supplemented with arbitration, legal, business or insurance courses plus 4 years progressively responsible related experience; or equivalent.
In-depth knowledge and application of the Workers’ Compensation Act, related legislation, Regulations, policies, procedures, systems and applications
In-depth knowledge and application of The Interpretation Act
In-depth knowledge and application of The laws of natural justice, tribunal processes and the Appeals Commission for Alberta Workers’ Compensation rules and regulations.
The ability to access and interpret additional legislation for specific appeal issues.
General knowledge of the OH&S Act and labour standards.
General knowledge of records management and information management principles (e.g. Access to Information Act (ATIA) and the Protection of Privacy Act (POPA).
Strong ability to review and interpret WCB claim files and apply the Workers’ Compensation Act, policies, and related legislation to provide sound advice and guidance.
Demonstrated strength in decision-making, advocacy, and problem solving, supported by effective communication, influence, negotiation, and collaboration skills.
Excellent written and verbal communication skills, including the ability to present complex information clearly and concisely.
Experience delivering formal presentations, including at appeals processes, and responding effectively to questions and opposing arguments.
Proven ability to build strong relationships and rapport with clients and stakeholders through empathy, professionalism, and a client-focused approach to improving outcomes.
Ability to manage high-pressure situations, de-escalate conflict, and respond effectively to emotionally charged or stressful interactions.
Demonstrates sound judgement, initiative, flexibility, and creativity when navigating complex and evolving situations.
Highly organized with strong self-management skills, including the ability to prioritize and manage multiple competing demands in a fast-paced, high-volume environment.
Strong commitment to confidentiality, ethical standards, and compliance with the Access to Information Act (ATIA) and the Protection of Privacy Act (POPA) and related privacy legislation.

Nice To Haves

Training in negotiation or arbitration and experience in presenting to tribunals, panels, or courts.
Experience within the WCB system including adjudication or case management experience or equivalent.
Work experience in the field of law, health and safety, union, medical, or employer representation.
Prior experience writing and delivering persuasive arguments and presentations.

Responsibilities

Make a meaningful impact by advocating for employers and navigating complex WCB decisions.
Provides consultation, education, representation, and advocacy services to employers.
Seeking reviews and filing appeals of WCB entitlement decisions.
Formal representation at various levels of appeal involves presenting well-founded arguments based on the analysis and application of WCB legislation and policy to the evidence on file.
Reviewing WCB claim files or employer account information.
Analyzing the evidence and decisions made on the claim or account to determine if the WCA and policies have been fairly and properly applied.
Consulting with clients in order to discuss and identify potential appeal issues, then determining the appropriate course of action under the appropriate legislation and policies.
Coordinating and conducting background research and analysis on appeal cases including obtaining stakeholder input, relevant similar board decisions, court cases and legislative interpretations.
Collecting information through investigation and research to support appeal issues.
Approaching the WCB’s Customer Service Department or Employer Account Services in order to seek resolution of issues prior to appeal by providing further evidence or alternate interpretation of policies.
Representing clients at the two levels of the WCB appeals process—the WCB’s Dispute Resolution and Decision Review Body and the Appeals Commission for Alberta Workers’ Compensation. This involves developing and presenting evidence and arguments in accordance with the rules and procedures of the hearing bodies.